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Verifications Team Lead

Verifications Team Lead

CrewBloomZA
2 days ago
Job type
  • Remote
  • Quick Apply
Job description

In this pivotal role, you will oversee a dedicated team responsible for verifying employment histories, educational backgrounds, professional references, and license statuses for job applicants on behalf of our clients. As the Verifications Specialist Team Lead, you'll play a key role in shaping the future of our Verification Department by providing training, coaching, and support to your team members.

We want to hear from you if you thrive in a collaborative environment and are committed to excellence!  We are seeking a driven, hardworking, and personable individual to step into the role of Verifications Team Lead.

Job Responsibilities :

  • Train and coach new and current employees in the Verification Department.
  • Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
  • Conduct queue cleanup.
  • Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
  • Assist hiring managers in the interviewing and hiring process.
  • Process verification files.
  • Perform other duties as assigned.

Requirements

  • 1-2 years of background experience with Verifications and Team lead.
  • Ability to maintain regular and punctual attendance.
  • Able to thrive in a fast-paced environment.
  • Able to quickly learn new software and use systems accurately.
  • You are a natural problem solver and are focused on creating solutions.
  • You can adapt quickly to a changing environment.
  • You work well independently but understand the importance of teamwork.
  • Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
  • Preferred Qualifications :

  • High School Diploma or equivalent required.
  • 1+ years experience in an office setting.
  • Working knowledge of G-Suite and Microsoft Office products.
  • Navigate between multiple windows / browsers with ease, perform extensive internet research, and type 45 WPM.
  • Ability to sit for extended periods.
  • Ability to be on the phone for extended periods.
  • Perform extensive internet and phone research.
  • Minimum Technical and Work Environment Requirements :

  • Internet Connection :
  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device :
  • Desktop or laptop equipped with at least :
  • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
  • A minimum of 8 GB RAM .
  • Backup Device :
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace :
  • A functioning webcam .
  • A noise-canceling USB headset .
  • A quiet, dedicated home office space .
  • A smartphone for communication and verification purposes.
  • Benefits

  • Join Our Dynamic Team : Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities : Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth : Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills : Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way : Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best : Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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