Shift Leader - V&A Waterfront

Overview

Shift Leader - Faithful to Nature - V&A Waterfront

An exciting opportunity at Faithful to Nature has become available for a Shift Leader at our store.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service!

This position is responsible for assisting in maximizing sales and ensuring the effective operation of all store activities. In the absence of the Store Manager, this position is responsible for meeting set personable sales objectives as well as for projecting the company’s vision and mission statement and image through effective customer service and visual presentation techniques. Assisting in the planning and development of committed and well-trained staff is a top priority for this position and is approached with a concise training program focusing on all aspects of store procedures.

Responsibilities

Sales and Customer Service :

• Ensure that customers receive outstanding service by offering a friendly environment, to include excellent product knowledge and all aspects of Faithful to Nature’s non-negotiable standards.
• Maximize store sales targets, while working with team members to model successful sales techniques and customer service standards.
• Ensure compliance with all policies and procedures through regular walk-through and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors, in order to maximize sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors.

Merchandise And Inventory Management :

Operating Cost Control & Profitability :

Human Resources Management :

Requirements

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