Sales Administrator

Job Description

The Sales Administrator is responsible for supporting the sales team with quotations, order processing, customer communication, CRM updates, and coordination between internal departments. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help the company meet its revenue and client service goals.

Requirements

2. KEY RESPONSIBILITIES

A. Sales Support & Administration

Prepare professional quotations, proposals, and sales documents for clients.

Process sales orders, invoices, and purchase requests accurately and timeously.

Maintain and update sales databases, spreadsheets, and pricing lists.

Assist with tender documentation and compliance submissions.

B. CRM Management (Zoho CRM / Zoho Books / Zoho Inventory)

Capture and update leads, contacts, accounts, and deals.

Ensure all sales information is up to date and accurate.

Create follow-up tasks for sales consultants.

Track deal progress and ensure timely movement through the sales pipeline.

C. Customer Communication & Support

Respond to client queries regarding quotes, orders, and product availability.

Follow up with clients on outstanding quotes and required documentation.

Confirm order details, delivery information, and timelines.

Provide excellent telephonic and email support to all stakeholders.

D. Coordination & Internal Communication

Liaise with suppliers and distributors for stock availability and pricing.

Work closely with logistics, technical teams, and finance for order fulfilment.

Communicate delivery schedules to clients and sales staff.

Assist with coordination of installations, service bookings, or collections.

E. Reporting & Documentation

Prepare weekly sales reports for management.

Maintain accurate filing of quotes, orders, and correspondence.

Assist the sales manager with performance dashboards and KPI tracking.

3. MINIMUM REQUIREMENTS

Grade 12 (Matric).

2–4 years experience in Sales Administration or Office Administration.

Strong computer skills (Word, Excel, Outlook).

Experience with Zoho , CRM systems, or ERP systems (advantageous).

Excellent written and verbal communication skills.

Strong attention to detail and organisational ability.

Ability to prioritise multiple tasks and work under pressure.

4. ADVANTAGEOUS SKILLS

Experience in ICT, security products (Hikvision), Telecom, printers, or electronics.

Knowledge of quoting standards and supplier price lists.

Understanding of inventory and ordering processes.

5. PERSONAL ATTRIBUTES

Professional and presentable.

Customer-focused with a friendly attitude.

Reliable, self-motivated, and proactive.

Team player with a willingness to assist where needed.

Strong problem-solving and follow-up skills.

Benefits

• Established 20-Year Business
• Career Growth & Development
• Supportive Work Environment
• Modern Technology Environment
• Job Stability & Business Growth
• Performance Recognition
• Work-Life Balance
• Employee Discounts
• Professional Development

Requirements

2. KEY RESPONSIBILITIES A. Sales Support & Administration Prepare professional quotations, proposals, and sales documents for clients. Process sales orders, invoices, and purchase requests accurately and timeously. Maintain and update sales databases, spreadsheets, and pricing lists. Assist with tender documentation and compliance submissions. B. CRM Management (Zoho CRM / Zoho Books / Zoho Inventory) Capture and update leads, contacts, accounts, and deals. Ensure all sales information is up to date and accurate. Create follow-up tasks for sales consultants. Track deal progress and ensure timely movement through the sales pipeline. C. Customer Communication & Support Respond to client queries regarding quotes, orders, and product availability. Follow up with clients on outstanding quotes and required documentation. Confirm order details, delivery information, and timelines. Provide excellent telephonic and email support to all stakeholders. D. Coordination & Internal Communication Liaise with suppliers and distributors for stock availability and pricing. Work closely with logistics, technical teams, and finance for order fulfilment. Communicate delivery schedules to clients and sales staff. Assist with coordination of installations, service bookings, or collections. E. Reporting & Documentation Prepare weekly sales reports for management. Maintain accurate filing of quotes, orders, and correspondence. Assist the sales manager with performance dashboards and KPI tracking. 3. MINIMUM REQUIREMENTS Grade 12 (Matric). 2–4 years experience in Sales Administration or Office Administration. Strong computer skills (Word, Excel, Outlook). Experience with Zoho, CRM systems, or ERP systems (advantageous). Excellent written and verbal communication skills. Strong attention to detail and organisational ability. Ability to prioritise multiple tasks and work under pressure. 4. ADVANTAGEOUS SKILLS Experience in ICT, security products (Hikvision), Telecom, printers, or electronics. Knowledge of quoting standards and supplier price lists. Understanding of inventory and ordering processes. 5. PERSONAL ATTRIBUTES Professional and presentable. Customer-focused with a friendly attitude. Reliable, self-motivated, and proactive. Team player with a willingness to assist where needed. Strong problem-solving and follow-up skills.