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Service Controller (Major Accounts) – Johannesburg
A triple A RecruitmentJohannesburg, Gauteng, South Africa3 days ago
Job descriptionMaintain accurate service schedules in ADP Schedule services using Service App & Webfleet Dispatch and monitor technician productivity Follow up with customers and technicians post-service Obtain approvals for additional work and reschedule if needed Update CRM and hour meter readings Coordinate with parts department and issue weekly service schedules Generate overdue service and telematics reports Adhere to company processes and assist with debtors’ queries Support performance reviews and compliance with company policies Smaller than 3 megabytes each Either MS Word, PDF, Jpeg images or text (txt) files Your first name : Your surname : Your email address
Job Description
Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract / regional managers and parts coordinators in obtaining valid orders.
Minimum Requirements
- Grade 12
- 1 year of service admin or call centre experience
- Computer skills (email, Excel, Word, PowerPoint)
- Deadline-driven and works well under pressure
Responsibilities
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Service Controller • Johannesburg, Gauteng, South Africa
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