Voice and Communications Trainer

To drive V and A and floor support training teams for on time and quality delivery

To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently

Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery

Conduct TNI and TNA to program the modules as per the process needs

New Hire Training on Spoken and Written Communication

Customer Service and Cultural Alignment for Pre Process batches

Conduct TNA through NPS CSAT Quality analysis

conduct TNI through floor interventions NPS management through Agent Skill Mapping and development

Frontend skill management initiatives including coaching and training SLA Management for all Floor Training Initiatives

on Time Reporting of NPS

Management Drives

prepare site related management reports WBR MBR etc

Ensure optimum utilization of training resources within the site

Liaise with Operation to ensure there is adequate and effective training support provided

Analyses identify internal external customer requirements through data analysis and use training as a tool to resolve issues

Report accurate statistics

Consistently achieve or exceed quality training and targets Conform to company and client security requirements

Qualifications : Graduate

Additional Information :

US Night Shift

Remote Work : No

Employment Type : Full-time

Key Skills

Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment

Experience : years

Vacancy : 1