Inbound Sales Specialist

Overview

Job Title : Inbound Sales & Support Specialist

Company : Sagan Recruitment

Location : Remote (LATAM preferred)

We’re hiring dependable and personable Inbound Sales & Support Specialists to handle inbound calls and digital inquiries. This role is more than customer service, it’s about converting inquiries into booked appointments, confidently upselling memberships, and ensuring first-call resolution wherever possible. The right candidate is engaging, reliable, and thrives in a fast-paced sales support environment. You’ll work closely with a U.S.-based team to maintain accurate CRM records, support sales campaigns, and help drive growth through exceptional customer interaction.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Qualify leads and convert inquiries into booked appointments.
• Confidently present and upsell company memberships.
• Maintain customer records and update lead statuses in the CRM (e.g., ServiceTitan or similar).
• Apply first-call resolution principles, handling as much as possible without escalating.
• Keep accurate notes and track KPIs such as conversion rates and membership sales.
• Collaborate with teammates to support sales campaigns and promotions.

Qualifications (Required)

Nice to Haves

Seniority level

Employment type

Job function

Note : This description reflects the essential responsibilities and qualifications for the role and is intended for internal use by Sagan Recruitment.

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