Reservations & Revenue Manager

Job Description

Reservations Manager | 5-Star Luxury Hotel | Stellenbosch

Salary : Negotiable DOE

Kendrick Recruitment is now seeking an experienced Reservations Manager for a prestigious 5-star luxury hotel located in Stellenbosch. This is a fantastic opportunity for a highly organised and service-driven professional with a passion for delivering exceptional guest experiences in the luxury hospitality sector.

Key Responsibilities :

Oversee the entire reservations process, ensuring a seamless and professional guest experience from initial enquiry to booking confirmation

Lead, coach, and motivate the reservations team to consistently deliver high service standards

Maximise room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners

Maintain accurate data entry, system updates, and reporting within Protel Air or similar platforms

Ensure all guest communications are personalised and of the highest quality

Manage VIP reservations, special requests, and resolve guest issues with discretion and efficiency

Handle all incoming emails, phone calls, and messages, ensuring timely and professional responses

Collaborate closely with other Heads of Departments to ensure operational cohesion

Attend departmental meetings, compile reports, and provide performance updates as required

Minimum Requirements :

Grade 12 with a relevant tertiary qualification in hospitality or tourism

A minimum of 3 years’ experience as a Reservations Manager

Previous experience in a 5-star or luxury environment preferred

Strong leadership, communication, and team management abilities

Proficient in hotel reservation systems, preferably Protel Air

Solid understanding of revenue management principles

Exceptional attention to detail and excellent organisational skills

Highly guest-focused with a professional and approachable demeanour

Ability to thrive in a high-pressure, fast-paced environment

Proficiency in MS Office, particularly Excel

Willingness to work flexible hours, including weekends and public holidays as required

If you meet the above requirements and are passionate about luxury hospitality, Kendrick Recruitment would love to hear from you. Please send your CV to apply.

Requirements

experience