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Technology Operational Readiness Manager

Absa Group LimitedJohannesburg, ZA

30+ days ago

Job description

Job title : Technology Operational Readiness Manager

Job Location : Gauteng, Johannesburg

Deadline : September 30, 2025

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Job Summary

Work across tribes & embedded within squads to support the development & implementation of technology operational readiness plans & enable successful deployment of technology updates & changes in our production environments with minimal to no disruption & or impact to service provision to customers.

Job Description

Build knowledge & expertise in bank wide architecture & technology stacks (products & services) to enable effective operational readiness planning & execution

Provide operational readiness support & advisory to Service Delivery & Technology Product & service tribes & squads

Co-ordinate & consolidate operational readiness inputs (e.g. technology roadmaps) from a broad range of stakeholders including e.g. service delivery & technology teams at BU level for change & release planning

Co-ordinate & facilitate BU level operational readiness & change & release planning processes

Develop BU specific detailed change & release documentation & communication across the change & release lifecycle (reflecting the scope of the changes, risks & risk implications of proposed changes, prioritisation, schedules, resource requirements, roles & responsibilities, integration points, quality assurance processes, monitoring parameters and processes etc. Do this across the change & release lifecycle (pre-during-post change & release)

Participate in integration processes at a portfolio level – to align operational readiness, change & release plans

As a result of the above, identify operational readiness risks & opportunities and translate these to BU wide Service Delivery & Technology teams leading to operational readiness plan finalisation

Prepare all BU specific change controls & change approval process documentation & participate (as required) in change governance forums

Coordinate operational readiness reviews & document assessment outcomes & insights

Leverage insights from operational readiness reviews & past events (DR, MIM etc.) to identify risks & suggest solutions in mitigation (integrate this at Portfolio level)

Review operational readiness plan alignment to Group Architecture, Infrastructure, Security, DR & regulatory standards – identify risks and opportunities and suggest solutions in mitigation

Document & administrate detailed project / program / orchestration plans for changes & releases at BU level. These plans must include : milestones, Go / No Go activities, detailed schedules, prioritization, interdependencies, testing & QA requirements, acceptance criteria, approvals etc. for all pre-prod & prod activity

Develop & distribute change & release communications & align to portfolio communication plans

Coordinate & oversee the successful implementation of all BU changes & releases (that form part of the broader portfolio plan)

Monitor BU specific change & release performance & metrics post-prod, identify risk & implement mitigating actions

Monitor BU incidents, identify risk & implement mitigating actions

Participate in incident & event management processes during the change / release process (where incidents occur) and ensure appropriate coordination across the value chain for their resolution

Prepare BU change & release reporting (pre, during & post change & release)

Stay ahead of the curve on operational readiness, change, release & incident management best practices

Contribute to the continuous improvement of operational readiness frameworks & tools

Support Digitization, Automation and Orchestration of the operational Readiness services and its catalogue of services and functions.

Accountability : Finance, Risk & Governance

Participate in & prepare requirements for risk & governance processes e.g audit

Support remediation on all non-compliant operational readiness activity– on time & quality & in alignment with Group & Regulatory standards

Ensure alignment of all BU operational readiness plans to Group & Regulatory requirements

Prepare effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices.

Responsible for preparing and delivering accurate, insightful, and actionable Management Information (MI) and performance reports to support strategic decision-making across business functions.

Accountability : People

Coach & mentor Scrum Leads, Service Delivery & Technical teams on operational readiness framework, tools & processes

Positively contribute as a member of self-directed agile teams (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Conduct peer reviews, testing, problem solving within and across the broader team

Education

Bachelor's Degree : Information Technology

End Date : August 1, 2025

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Manager Technology • Johannesburg, ZA

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