Service Excellence Lead- South Africa

Overview

As a Service Excellence Lead, you’ll be at the heart of delivering an outstanding experience for new Invisalign providers, helping them grow through their first year with Align. You will lead the end-to-end customer journey from onboarding to development by coordinating cross-functional teams and ensuring each touchpoint adds value.

Department : Sales

Location : EMEA-South Africa

Responsibilities

• Serve as a dedicated point of contact and relationship manager for new Invisalign customers.
• Own the customer journey from enrollment through to the first 12-month milestone, ensuring a cohesive and structured experience.
• Coordinate cross-functional teams and resources to align on activities and touchpoints that are essential for smooth customer experience and development.
• Work closely with internal clinical experts and field sales teams to maximize the value delivered to customers and tailor the journey to fit their development needs.
• Be flexible with mobility around the country to support business needs.

Roles and Responsibilities

Key Performance Indicators (KPIs)

Skills, Knowledge & Expertise

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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