Microsoft Operations Specialist

Overview

Join to apply for the Microsoft Operations Specialist role at Comstor Europe .

Vacancy No : VN13957

Location : ZA-Johannesburg, with Alternative Office Location. The Microsoft Partner Support Agent role focuses on operational excellence of Microsoft’s Cloud Solution Provider (CSP) program and related partner initiatives, optimizing business workflows, supporting partner operations, and aligning Microsoft Partner Center with business needs. The role requires strong communication and problem-solving skills, attention to detail, and relevant Microsoft programmatic support and system operations experience.

Responsibilities

• Assumes responsibility for ensuring effective operational support and administration
• Customer and Partner support with outstanding service and relationship building
• Timely acknowledgement and resolution of requests, troubleshooting professionally
• Follow Westcon and vendor processes, including SLA tracking and prescribed resolution flow
• Route non-operational queries to the appropriate team while maintaining customer experience
• Deliver superior customer and partner service and ensure effective communication
• Maintain accurate records of customer / partner requests using internal tools and policies
• Manage customer relationships : understand needs and provide appropriate support
• Escalate issues to customers, partners, suppliers, vendors, and internal departments as required
• Coordinate with third parties (vendors, suppliers, customers) in a timely manner
• Collaborate with internal teams (sales and engineering) for seamless resolution
• Enter data into company systems (e.g., new applications, pending items)

Microsoft Partner Systems and Program Support

Professional Relationships

Qualifications / Requirements

Knowledge

Experience

Skills & Attributes

Measures of Success

About Us

Westcon-Comstor values : Partnership, Integrity, Ambition and Accountability. Applications Close Date : 29 Sep 2025.

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