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Administrator - TFG VAS

Administrator - TFG VAS

TFGZA
19 days ago
Job description

Job title : Administrator - TFG VAS

Job Location : Western Cape,

Deadline : October 10, 2025

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Key Responsibilities :

  • Ensure that salary discrepancies are investigated, escalated to relevant stakeholders, and resolved according to the required SLA.
  • Ensure that relevant stakeholders receive a weekly update of the current vacancy status and headcount within the department
  • Ensuring that Operational moves are communicated to the relevant stakeholders to ensure accurate billing to each product (Actual vs ORG+).
  • Check that the business organogram reflects necessary changes and provide it to the relevant stakeholders.
  • Complete and maintain the target calculator monthly and communicate to the relevant stakeholders timeously.
  • Ensure that the floor plan is accurate and kept updated, and that any changes / moves are communicated to the relevant stakeholders.
  • Manage the correct allocation of teams within Dayforce system for new starters and transfers is allocated timeously.
  • Flag unauthorized timesheets with the Operations & Other Managers, as per the agreed timeframes.
  • Ensure that the correct process is followed when completing internal transfers, conversions, and communicating timeously to the relevant stakeholders for actioning.
  • Ensure that accurate documentation (Management) is completed and submitted for the termination process to be followed timeously.
  • Adherence of operational and administrative processes
  • To accurately complete daily, weekly, and monthly agent performance statistics
  • Communicate with the various departments and collate monthly stats for monthly incentive target settings
  • Accurately complete monthly incentive payout statistics and payout schedules for submission to the salaries department
  • Adhoc Reports
  • Reporting and Administrative functions

    • Qualification and Experience :

  • At least 3 years of administration experience within a Contact Centre environment
  • Matric (Grade 12)
  • A thorough knowledge of MS Office (Advanced Excel)

    • Skills :

  • Accuracy and attention to detail
  • Deadline-oriented
  • Good interpersonal skills
  • Good written and verbal communication skills
  • Strong numerical skills
  • Analytical thinking skills
  • Reporting skills
  • Relationship building skills
  • Effective time management skills
  • To be adaptable and flexible with good organizational skills

    • Behaviours :

  • Decision Making - Analyses complex situations to ensure effective and timely choices
  • Driving & Perservering
  • Meeting Customer Expectations - Consistently delivers exceptional customer service
  • Planning & Organising - Uses a structured approach to effectively manage tasks
  • Presenting & Communication - Articulates ideas clearly to different audiences
  • Responding to Change - Shows a proactive mind-set and can effectively navigate changing circumstances
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