It Desktop And Network Support Dispatch South Africa

Installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.

Technical Skills and Knowledge

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instructions at sites and remotely.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expertise in desk-side support and PC repair, including basic administration of Windows OS and Mac OS.
• Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Support for peripheral and networking hardware such as monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data panels under 'Smart Hands' capability.
• Strong troubleshooting skills for systems and network issues, including end-user network cabling.
• Advanced knowledge of computer hardware, chipsets, memory modules, and peripherals.
• Familiarity with operating systems, software applications, and remote connection tools : MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN.

Requirements

Tools and Items

Additional Responsibilities

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