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IT Support
Network RecruitmentJohannesburg, South Africa19 days ago
Job descriptionJoin a growing fibre-focused technology team with career progression into network engineering Work on critical infrastructure with exposure to advanced network technologies Gain hands-on experience across Layer 2, fibre optic cabling, splicing, and testing Collaborative and supportive team culture Networking certifications (CCNA, CompTIA Network+, or equivalent) advantageous Experience with fibre optic design, implementation, or maintenance beneficial Technical Skills : Experience configuring and troubleshooting managed switches Knowledge of Ethernet, MPLS, and related protocols Familiarity with network monitoring & diagnostic tools Fibre optic cabling, splicing, and testing experience Soft Skills : Clear and professional communication (written and verbal) Ability to work independently while knowing when to escalate issues Customer-focused with resilience under pressure Provide first-line support for fibre optic and Layer 2 networking issues Attend to ISP tickets and provide timely feedback to ISPs and end-users Troubleshoot, document, and resolve network issues efficiently Escalate unresolved cases to senior engineers where required Maintain accurate documentation and troubleshooting guides Perform routine network maintenance and assist with upgrades
Are you a technically strong IT Support Engineer with Layer 2 networking expertise and hands-on experience working for Fibre Network Operators (FNOs) ? This is a first-line support role where you will be the first point of contact for network-related issues, ensuring swift troubleshooting, minimal downtime, and reliable fibre optic network performance.
ð¡ Non-Negotiables :
- Proven experience with Fibre Optic Networks & Layer 2 protocols (VLANs, STP, MAC tables, and managed switches)
- Minimum 2 years work experience in support or networking
- Strong troubleshooting skills in first-line network support
- Bilingual : English & Afrikaans
ð Whats In It For You? :
ð Qualifications :
ð Requirements :
Solid understanding of Layer 2 networking (VLANs, STP, MAC tables, and L2 VPN)
Strong problem-solving and analytical ability
ð ï¸ Key Performance Areas (KPAs) :
ð© Apply Now!
This is a fantastic opportunity for a motivated Support Engineer looking to grow into a network specialist role while working with cutting-edge fibre optic and Layer 2 technologies .
â ï¸ Disclaimer : If you do not receive a response within 2 weeks, please consider your application unsuccessful.
ð§ Contact :
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It Support • Johannesburg, South Africa
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