EUC (End User Computing Requirements) Specialist (South Africa)

Function and Business Unit : Infrastructure - ITS

Description of the role and purpose of the job : The EUC Specialist is responsible for overseeing and executing all technical requirements for development of the End User Computing requirements.

Key responsibilities :

• Design, build, deployment and maintenance of the end user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements and best practice, for Shared Services customers.
• Maintenance of the Group Policy for EUC environments, including AGPM and the Policy management of the desktop environment. Support for GPO for Africa Shared Services countries is only for escalations.
• Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections, for SA and Africa Shared Services customers.
• Reporting for all SCCM end-user related elements, including Patch compliance for SA and remediation in this area.
• Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second level support for end-user interactions in this area.
• Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.
• Ensuring all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune

Requirements

Skills and attributes required for the role :

Skills :

Personal attributes :

Minimum requirements to apply for the role (including qualifications and experience) :