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Human Capital and Talent Acquisition Manager

Human Capital and Talent Acquisition Manager

CallForceCape Town, ZA
30+ days ago
Job description

Lead Human Capital and Talent Acquisition related functions for an iconic international brand

setting up operations in the South African BPO Sector. Bring innovation and solutions regarding

people management to positively impact business results. Act as the main point of the contact

for the employees and managers operating at specified accounts and sites, proactively

supporting the delivery of HR processes to operations.

Job Description

  • Understand all key business initiatives and goals for each supported business unit
  • Actively identify gaps, and manage risk
  • Proactively implement human capital solutions to challenges affecting the success of

the business

  • Develop a "Trusted Advisor" relationship with key leaders at multiple levels within
  • each supported business unit. Effectively partner with and leverage corporate support

    teams

  • Drive performance improvement plan, implement positive changes in the people
  • management

  • Design and maintain organization vitality charts as the performance of the business
  • unit improves

  • Challenge the organizational structure of the internal client and propose changes
  • Act as the ultimate point of contact for all escalated Human Capital issues.
  • Participate as a member of task forces in corporate-wide human capital and other
  • people initiatives requiring a human capital perspective

  • Achieve 100% of assigned hiring goals by executing a recruiting plan using a core
  • team of TA specialists.

  • Manage a strategic and tactical sourcing plan to support specific hiring goals
  • Manage, develop and maintain the communication flow and strategic partnership
  • between the Talent Acquisition team, corporate support teams and internal and

    external stakeholders

  • Improve the key success metrics associated with hiring goals
  • Ensure compliance with recruitment best practice
  • Act as a Legal Representative on behalf of company in all human capital / labour
  • matters

  • Assist in forecasting resource requirements and ensure that recruitment campaigns
  • are carried out in a timely manner to ensure that sufficient resources are in place to

    achieve agreed contact centre service, sales and quality targets

  • Continually review internal systems, procedures and processes to ensure resource
  • and operational efficiency, and make appropriate recommendations for any required

    changes

  • Work with IT and infrastructure to ensure optimal operational efficiencies
  • Ensure all infrastructure meets agreed SLA standards.
  • Requirements

  • Recent experience in a similar role ideally within a BPO Contact Center or similar
  • services company.

  • Bachelor’s Degree
  • 5+ years’ experience as an HR business partner or HR Manager providing operations
  • support

  • Knowledge and experience in SA Labour Law
  • Experience in bulk recruitment
  • Ability to influence others by example, coaching, and mentoring
  • Strong organizational development, project management and change management
  • skills

  • Strong e-mail and oral communication skills
  • High level of integrity and judgment
  • Skills

  • Ability to influence others by example, coaching, and mentoring
  • Strong organizational development, project management and change management
  • skills

  • Strong e-mail and oral communication skills
  • High level of integrity and judgment
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Self-confidence and leadership qualities
  • The ability to establish rapport with people at all levels
  • Excellent knowledge of management methods and techniques
  • Advanced troubleshooting and disaster recovery experience
  • Effective communication skills, including ability to communicate clearly, concisely, and
  • professionally, both verbal and in writing

  • High Proficiency in English
  • Able to travel Nationally
  • Salary : Industry related, commensurate with experience

    Submission email : leo@callforce.co.za

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    Talent Acquisition Manager • Cape Town, ZA

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