Lead Human Capital and Talent Acquisition related functions for an iconic international brand
setting up operations in the South African BPO Sector. Bring innovation and solutions regarding
people management to positively impact business results. Act as the main point of the contact
for the employees and managers operating at specified accounts and sites, proactively
supporting the delivery of HR processes to operations.
Job Description
- Understand all key business initiatives and goals for each supported business unit
- Actively identify gaps, and manage risk
- Proactively implement human capital solutions to challenges affecting the success of
the business
Develop a "Trusted Advisor" relationship with key leaders at multiple levels withineach supported business unit. Effectively partner with and leverage corporate support
teams
Drive performance improvement plan, implement positive changes in the peoplemanagement
Design and maintain organization vitality charts as the performance of the businessunit improves
Challenge the organizational structure of the internal client and propose changesAct as the ultimate point of contact for all escalated Human Capital issues.Participate as a member of task forces in corporate-wide human capital and otherpeople initiatives requiring a human capital perspective
Achieve 100% of assigned hiring goals by executing a recruiting plan using a coreteam of TA specialists.
Manage a strategic and tactical sourcing plan to support specific hiring goalsManage, develop and maintain the communication flow and strategic partnershipbetween the Talent Acquisition team, corporate support teams and internal and
external stakeholders
Improve the key success metrics associated with hiring goalsEnsure compliance with recruitment best practiceAct as a Legal Representative on behalf of company in all human capital / labourmatters
Assist in forecasting resource requirements and ensure that recruitment campaignsare carried out in a timely manner to ensure that sufficient resources are in place to
achieve agreed contact centre service, sales and quality targets
Continually review internal systems, procedures and processes to ensure resourceand operational efficiency, and make appropriate recommendations for any required
changes
Work with IT and infrastructure to ensure optimal operational efficienciesEnsure all infrastructure meets agreed SLA standards.Requirements
Recent experience in a similar role ideally within a BPO Contact Center or similarservices company.
Bachelor’s Degree5+ years’ experience as an HR business partner or HR Manager providing operationssupport
Knowledge and experience in SA Labour LawExperience in bulk recruitmentAbility to influence others by example, coaching, and mentoringStrong organizational development, project management and change managementskills
Strong e-mail and oral communication skillsHigh level of integrity and judgmentSkills
Ability to influence others by example, coaching, and mentoringStrong organizational development, project management and change managementskills
Strong e-mail and oral communication skillsHigh level of integrity and judgmentOutstanding communication and interpersonal skillsExcellent organizational and leadership skills with a problem-solving abilitySelf-confidence and leadership qualitiesThe ability to establish rapport with people at all levelsExcellent knowledge of management methods and techniquesAdvanced troubleshooting and disaster recovery experienceEffective communication skills, including ability to communicate clearly, concisely, andprofessionally, both verbal and in writing
High Proficiency in EnglishAble to travel NationallySalary : Industry related, commensurate with experience
Submission email : leo@callforce.co.za