Key responsibilities and tasks for this role :
- Customer and Danone Masterdata and Information Alignment :
- Ensure all Masterdata for the Master Stock List, NDDs / NODs, and lead times are aligned.
- Conduct regular audits to maintain alignment.
- Ensure all deals and promotions are visible.
- Monitor Stock Levels :
- Monitor in-store stock levels daily and take action to address any shortages.
- Place orders per store according to NDD.
- Collaborate with the merchandising partner and stores to verify the accuracy of stock on hand reports weekly.
- Escalate any ongoing stock level discrepancies to the Danone Key Account Manager, merchandising partner, and customer resources.
- Joint Demand and Supply Planning :
- Work on collaborative planning processes and agree on specific planning parameters.
- Collaborate closely with stores, sales, and the merchandising partner to ensure demand changes due to peaks and promotions are communicated and executed correctly (including price flashes).
- Single Point of Contact :
- Serve as the primary contact between the store and Danone at an operational level.
- Follow up on supply chain and order queries raised by stores.
- Continuous Improvement :
- Meet with key stakeholders monthly to identify and implement process improvements.
- Identify root causes and initiate projects to address issues.
- Customer Service Projects :
- Maintain effective communication with all stakeholders.
- Provide regular updates to management on progress.
- Develop risk management plans for potential risks.
Minimum requirements include :
2-3 years of sales and merchandising experience in a related environment.Diploma / NQF level 5.Customer service, collaboration, administration, team leadership, interpersonal, and communication skills.Agility, continuous growth mindset, influencing skills, sales orientation, client service skills.Proficiency in Excel.Ability to engage across various levels.Strong relationship-building, attention to detail, independence, proactive approach, and organizational skills.This job posting is active and available.
#J-18808-Ljbffr