Learning and Development Manager

Overview

Teraco Data Environments

Location : Gauteng

Job Reference Number : LDM_JB1

Department : Infrastructure Management

Industry : Information Technology

Job Type : Permanent

Positions Available : 1

Salary : Market Related

Responsibilities

The L&D manager is responsible for identifying Teraco’s training needs and developing technical training programs to meet these requirements. In addition, the L&D manager implements programmes and ensures that the quality of training programmes are of the required standard. He or she is also responsible for output and results of training interventions to help employees develop skills and knowledge related to their job roles.

Main Functions Of The Job

• Develop and maintain the Teraco Learning and Development Strategy in line with Teraco Data Centre Operations culture, Operational Excellence, continuous improvement & leadership development (assessments)
• Hold Leadership accountable for staff development, job observations, mentoring and oversight
• Schedule regular Engineering simulations & Commissioning exposure for certain roles to partake in In-Service-Testing
• Develop career paths to grow strong technical resources – requirements per job level (e.g. technical, operational and management skills)
• Develop Role Based training programs : Designs role based (e.g. DC Coordinators / Technicians per site) training plans, including training objectives, that enhance the technical skills of employees. The programme should include refreshers, testing of competency and training efficacy through planned and unplanned Job Observations
• Deliver training sessions : Present classroom-based training sessions
• Evaluate training effectiveness : Assesss the effectiveness of training programs by analysing feedback from participants and evaluating the impact on employee performance via planned and unplanned on-the-job- assessments by leadership.
• Oversee development of training materials : Creates training materials such as manuals, presentations, and other resources that support the training programs. This will be completed with the assistance of the Subject Matter Experts within the business.
• Maintain the training program and keep up to date with industry developments : Stays current with developments in the industry and incorporates this knowledge into training programs. The industry knowledge will be gained by maintaining close relationships with the SMEs within the business.
• Identify training needs : Identifies the technical training needs of employees and develops programs to address those needs.
• Own multi-channel training platform : Uses technology, e.g. online learning modules, virtual reality, simulation tools and interactive videos, in addition to classroom based and practical training to deliver training programs
• Maintain training records : Manager maintains training records and provides reports on training activities and outcomes.
• Manage training budgets : Manages the training budget, ensures that training costs are within the allocated budget, and identifies opportunities to reduce costs without compromising the quality of training.
• Overall plays a critical role in ensuring that employees have the technical skills and knowledge needed to excel in their job roles. Manage the Training Academy process with the third-party service provider to ensure there are skills ready for the potential expansion of Teraco facilities (Complete and sign logbooks).

Skills Requirement

Qualifications And Experience

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