Learning & Development Manager

Overview

About Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

High up on the rocky Witwatersrand is where you’ll find us. Despite being in the middle of South Africa’s largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room’s balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.

About Four Seasons Hotel, The Westcliff, Johannesburg

Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and passion for food and wine.

We seek a highly motivated and service-minded individual to join the People & Culture team as the Learning and Development Manager .

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

Our People & Culture team is dedicated to accommodating guest & employee requests from the ordinary to the extraordinary.

• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
• Selects and manages external vendors to deliver specialised training on service and / or management skills
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
• Markets the learning function’s programs, initiatives, and online learning
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
• Bases the direction for learning on a thorough Learning Needs Analysis
• Regularly benchmarks the learning function with Learning Success Levels

What to Expect

Learn more about what it is like to work at Four Seasons – visit us at the following URL : jobs.fourseasons.com

Successful candidates must possess legal rights to work in South Africa.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. If you have not heard from us within 10 days of application, please consider your application unsuccessful at this time.

EE candidates including disabled applicants are welcome to apply.

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