This job offer is not available in your country.

Service Desk Engineer L1

First TechnologyDurban, ZA

13 days ago

Job description

Job title : Service Desk Engineer L1

Job Location : KwaZulu-Natal, Durban

Deadline : October 13, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Job Description

Role and Responsibilities

Able to demonstrate the following :

Create new tickets on behalf of the End User or Customer provide the necessary resolution or escalate for assistance.

Be able to work towards given SLA’s

Assist colleagues whenever necessary with required information.

Excellent leadership, time management and organizational skills

Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365)

Security (password resets) and Email related problems

Knowledge of Microsoft Office and other office management tools and applications

Coordination and Communication : it's critical that the Service Desk Engineer is able to demonstrate strong skills when multiple incidents occur :

Communication skills (telephonic and written)

Ability to work unsupervised

Facilitating feedback on current tasks

Ability to escalate and provide 1st line break-fix

Be able to effectively communicate to all areas of business regardless of job description.

Secure efficiency and compliance to company policies

Ability to manage frustrated callers by applying good reasoning and logic

Create new tickets

Collect a predefined set of information for each incident logged in the service desk

Identifying urgency, impact and general timelines of the issue

Provide the necessary resolution or escalate for assistance.

Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified

Reporting - manual reports need to be generated for key Customers and the information checked to be valid. This is a recurring task and attention to detail is important

Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both

Task Management

Ability to work independently

Following up on issues and outstanding information

Create and update records

Attention to detail with scheduled tasks is vital.

Be prepared to perform overtime work and after hours support required

Qualifications and Education Requirements

Matric is essential

A+ N+

Microsoft 365 Fundamentals or similar

Preferred Skills

Should have proven excellence as Service Desk Engineer / First Point of contact or in another relevant position

Excellent communication, both verbal and written

Ability to manage Users calling in quick succession

Ability to compile basic reports and carry out basic administration

Where necessary, ability to resolve a User's problem first time Attention to detail is essential

ICT jobs

Create a job alert for this search

Service Engineer • Durban, ZA

Related jobs

Promoted

Senior Customer Service Consultant

Tower GroupCato Ridge, South Africa

Our client a leader in the steel industry is seeking a highly experienced.Senior Customer Service Consultant to join their team based in Cato ridge . Bachelor's degree in Commercial or equivalent Di...Show moreLast updated: 30+ days ago

Promoted

IT Manager

Tower GroupCato Ridge, South Africa

Our Client, a leader in the manufacturing industry is seeking a highly experienced IT Manager to join their based in Cato Ridge. Bachelor’s degree in information technology with a focus on business ...Show moreLast updated: 24 days ago

Promoted

HR Generalist

Henred FruehaufPinetown, South Africa

The Company is looking for an HR Generalist to manage the day-to-day operations of the Human Resources department.Human Resource functions, including recruitment, onboarding, employee relations,.As...Show moreLast updated: 30+ days ago

Promoted

Customer Service Engineer AX / XP KZN

Siemens HealthineersDurban, ZA

Job title : Customer Service Engineer AX / XP KZN.Job Location : KwaZulu-Natal, Durban.Your tasks and responsibilities : . You complete a broad scope of technical tasks including installation / commission...Show moreLast updated: 27 days ago

Promoted

Mechatronic Engineer

Network RecruitmentPinetown, South Africa

As a Mechatronic Engineer specializing in ROS2, you will be responsible for the design, integration, and implementation of robotic subsystems that combine mechanical, electrical, and software compo...Show moreLast updated: 30+ days ago

Promoted

IT Solution Architect Lead (1 year contract)

G-Core CapitalWestville, South Africa

Overseeing the development, design, and implementation of new applications and changes to existing systems and software packages. Responsible for the end-to-end development, reviewing, and publishin...Show moreLast updated: 6 days ago

Promoted

Process Engineer / Production Manager

Sandi Crowther RecruitmentBallito, South Africa

Analyse existing manufacturing processes to identify inefficiencies and areas for improvement.Balance production lines, eliminate bottlenecks, and enhance workflow. Develop and maintain SOPs for all...Show moreLast updated: 26 days ago

Promoted

Senior DevOps Engineer – Durban – R1m PA

E-MergeDurban, South Africa

Are you the type who doesnt just fix problems you automate them out of existence?.Do you get a kick out of watching clean pipelines flow and servers hum like a well-tuned race car?.Its your chance...Show moreLast updated: 30+ days ago

Promoted

SENIOR SYSTEMS ENGINEER DURBAN (HYBRID) @ R1M PER ANNUM

E-MergeDurban, South Africa

A South African firm specializing in advanced betting platform solutions is on the hunt for a Senior Systems Engineer with a passion for high-availability infrastructure, cutting-edge technologies,...Show moreLast updated: 30+ days ago

Promoted

Qlik Sense Developer

Pro Stop Recruitment Servicesmorningside, KwaZulu-Natal, South Africa

Work closely with stakeholders to understand business goals, challenges, and opportunities.Translate business questions into clear, data-driven requirements and KPIs. Explore data sources, assess da...Show moreLast updated: 25 days ago

Promoted

SENIOR FULL STACK C# DEVELOPER- Kloof, KZN

Pro Stop Recruitment Serviceskloof, KwaZulu-Natal, South Africa

Were on the hunt for a full-stack expert who brings : .Hands-on experience with Docker, Linux, and SQL.Familiarity with TypeScript is a big plus. Experience with unit testing is advantageous.Knowledge...Show moreLast updated: 30+ days ago

Promoted

Senior Networking Engineer

Recru-itDurban, South Africa

As a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the compani...Show moreLast updated: 30+ days ago

Promoted

Service Manager

LMP RECRUITDurban, South Africa

Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate.Matric plus a 3-year related Tertiary qualification. A Business or related field qualification will be an added ...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Engineer

G-Core CapitalPinetown, South Africa

Manage Various Audits : System, Process, Supplier audits.Third Party & Customer Audits : Preparing for and managing audits conducted by customers or third-party certification bodies.Customer and ...Show moreLast updated: 20 days ago

Promoted

Engineering Parts Manager

Network ContractingNorth Coast, South Africa

Oversee the identification, sourcing, and procurement of spare parts for industrial / process equipment.Manage inventory levels to ensure availability without overstocking. Work with engineering and s...Show moreLast updated: 21 days ago

Promoted

Field Service Engineer

Dante PersonnelDurban, South Africa

Tertiary qualification in Electrical engineering or mechanical engineering.Due to the inherent requirements of the role, this person must be in possession of a valid drivers license and own vehicle.Show moreLast updated: 12 days ago

Promoted

SENIOR DEVOPS ENGINEER DURBAN / CAPE TOWN (HYBRID) @ R1M PER ANNUM

E-MergeDurban, South Africa

A privately‑held betting software development powerhouse specializing in high‑performance platforms across Africa is looking for a Senior DevOps Engineer to join their high-performing team.You will...Show moreLast updated: 30+ days ago

Promoted

Quality Process Engineer

G-Core CapitalPinetown, South Africa

Development, implementation, and improvement of the site QMS.Manage Various Audits : Process, Layered, Product, Dock and Final Audits. Develop, maintain and publicise quality records and statistics a...Show moreLast updated: 20 days ago