Customer Success Advocate

Customer Success Advocate (Digital)

What You’ll Do :

• Share ownership of a high volume of pooled Global SMB accounts; understand customer goals and challenges and provide scaled solutions and recommendations to map their journey to value realization.
• Develop a technical understanding of Mimecast’s core product suite and use this to assist with the design and delivery of 1 : M customer deliverables, supporting adoption and feature utilization at scale.
• Proactively monitor customer health and performance metrics across the base, identifying opportunities for improvement, risk mitigation, and churn prevention.
• Collaborate with internal teams in Sales, Professional Services, Renewals, and Support to ensure an optimal customer experience.
• Represent the voice of the customer, providing insights and feedback to senior stakeholders in Customer Success, Product, and Support.

What You’ll Bring :

Considerations :

What We Bring

Join our team to accelerate your career, working on impactful projects in a dynamic environment that recognizes your achievements.

Our Hybrid Model : We offer flexibility through our hybrid working model, combining collaborative in-office days with remote work. Employees are expected to work in the office at least two days per week to foster collaboration, innovation, and community connections.

LI-YK1

The RSA base salary range for this position is R348,000 - R576,000 annually, plus benefits. This range reflects the minimum and maximum for new hires and may include bonuses and other benefits. Salary offers depend on role, level, location, individual capabilities, and experience.

#J-18808-Ljbffr