Customer Success Manager

Customer Success Manager

Location : Remote (Preferred : South Africa)

Department : Customer Success

Reports To : Chief Customer Officer

Company : SCB Global – A Microsoft Teams-first UCaaS, CPaaS & CX Provider

Role Overview

SCB Global Ltd is looking for a passionate and experienced Customer Success Manager to join our growing team. In this high-impact role, you will be responsible for leading and growing our global Customer Success function to drive adoption, retention, and expansion across our enterprise customer base.

You will be the primary point of contact for key clients post-sale, ensuring they derive maximum value from our Microsoft Teams-based UCaaS, CPaaS, and Contact Center solutions. You’ll lead a team of Customer Success Managers, create scalable customer journeys, and work closely with Sales, Support, and Product teams to deliver a world-class customer experience.

Key Responsibilities

Customer Success Strategy & Leadership

• Lead and evolve the Customer Success strategy to enhance adoption, renewal, and expansion across enterprise clients.
• Manage and mentor a team of Customer Success Managers to meet retention and growth targets.
• Own customer lifecycle processes, including onboarding, engagement, health tracking, and success planning.
• Develop and execute playbooks for driving adoption, ensuring customer satisfaction, and reducing churn.

Client Relationship Management

Process & Insights

Cross-Functional Collaboration

Required Qualifications & Skills

Experience & Background

Technical & Commercial Acumen

Soft Skills

Education

Why Join SCB Global Ltd?

About the job

Contract Type : Perm

Workplace Type : Remote

Experience Level : Mid Management

Location : Johannesburg

Job Reference : Y2297W-DF3D8796

Date posted : 21 October 2025

Consultant : Eloise Ladouceur

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