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Product Owner
Network RecruitmentJohannesburg, South Africa23 days ago
Job descriptionDefine objectives, success metrics, and timelines in collaboration with leadership. Assess the current CRM landscape, functionalities, and data quality. Requirements Gathering & Analysis : Document user stories, use cases, and functional specifications. Identify and prioritize critical data elements to ensure migration accuracy. Migration Planning & Execution : Work with technical teams to execute the migration with minimal business disruption. Monitor and manage the migration process end-to-end. Data Governance & Quality : Resolve data quality issues in collaboration with data stewards. Implement validation and monitoring processes for ongoing data integrity. Stakeholder Communication & Management : Manage expectations, address concerns, and ensure stakeholder alignment. Facilitate training and support to drive user adoption. Vendor Management : Evaluate vendor proposals and recommend best-fit solutions. Negotiate contracts and oversee vendor budgets. Performance Tracking & Optimization : Analyze performance data to identify areas for improvement. Implement process enhancements to optimize CRM effectiveness. Deep understanding of CRM principles, best practices, and industry trends. Hands-on experience with multiple CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, and SAP CRM). Proven track record in CRM migration and consolidation projects. Strong knowledge of data management, governance, quality, and security. Proficiency in SQL or other data manipulation languages. Solid grounding in Agile methodologies and project management practices. Excellent communication and stakeholder management skills. Analytical mindset with strong problem-solving ability. Bachelors Degree in Computer Science or a related field. Salesforce Administrator and / or Developer Certification(s) advantageous. Project Management Certifications (e.g., PMP and Agile Certified Practitioner) are desirable.
Key Responsibilities :
- Strategic Planning & Vision :
Develop and communicate a clear product vision and strategy for the CRM consolidation and migration project.
Partner with stakeholders to capture CRM needs across business units.
Create and oversee a comprehensive CRM migration plan, including data cleansing, transformation, and loading.
Establish and enforce data governance policies and procedures.
Provide regular project updates to stakeholders at all levels.
Manage CRM vendor relationships and performance.
Define and monitor KPIs to track project success.
Skills & Expertise Required :
Education & Qualifications :
Apply now!
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Product Owner • Johannesburg, South Africa
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