IT Engineer - Service Desk Support

Get AI-powered advice on this job and more exclusive features.

IT Engineer - Service Desk Support

As a member of our team, you'll have the opportunity to work with various technologies and provide exceptional service to our customers. This role will eventually be based in our Cape Town office (Century City). For now, it will be remote. Apply only if you want a long‑term role with a growing team and are happy to move into the office in the near future as the team expands in Cape Town.

Most calls are handled via phone and email, using remote support tools to provide first‑contact fixes and escalating higher‑level tickets to our UK and Spain‑based support teams. With 12‑hour shifts on a 4‑day on, 4‑day off basis, you’ll have plenty of time to recharge and pursue your interests outside of work. Onboard in the first month; Monday‑to‑Friday, 9 AM to 5 PM, you’ll have plenty of time to settle into the new role.

Key Responsibilities

• Prioritise and categorise inquiries
• Respond to customer support requests by following agreed procedures and using information resources
• Analyse and prioritise incidents / service requests in alignment with user / customer SLA
• Dispatch incidents / service requests to third‑party support teams and follow up on behalf of the affected user
• Ensure compliance with Information Security guidelines and regulations as part of a global support team

Key Skills & Education

Key Competencies

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Information Technology

Industries : IT Services and IT Consulting

#J-18808-Ljbffr