Lead Specialist Commercial CVM
Cell CZA17 days ago
Job descriptionTo lead the strategic development and execution of high-impact, personalized CVM propositions across inbound channels, including the Value Platform and Below-the-Line (BTL) offerings such as My Connecta Deals. This role is responsible for driving customer engagement and incremental revenue by leveraging deep customer insights, fostering innovation, and ensuring seamless cross-functional collaboration. As a key leader in the CVM team, the Principal Commercial Manager plays a pivotal role in enhancing Cell C’s customer value delivery and strengthening its competitive position in the market. This role will be supported by a cross-functional team of data scientists, commercial data analysts, marketing technology experts and product development managers to bring your creations to market. Your work will shape how we think about our customers, our ability to identify and satisfy their needs and deliver compelling offerings that creates mutual benefit, at scale. This is a highly impactful role where you will directly impact how millions of Cell C customers engage with our offerings daily. Define, formulate and implement the personalised product strategy and roadmap through your specialized expertise and insight to ensure that the strategy meets business objectives Define the framework and metrics to measure the impact of the applicable CVM product offerings and ensure they are consistently monitored Collaborate with cross functional teams to ensure you build relevant solutions for our customer base Execute the CVM strategy to maximize customer impact, drive behavioural change, and deliver measurable business value through the product portfolio Align product strategy with broader commercial and digital transformation goals Monitor market trends and competitor activity to inform strategic adjustments Proactively identify customer needs and opportunities and deliver compelling offerings that creates value at scale. Evaluate the feasibility and relevance of proposed complex products and services Commission and interpret ad hoc analyses on base activity, spend and usage patterns Apply first principles thinking and advanced analytics to derive actionable insights and optimize product performance Determine pricing, optimal price curves and run gap analyses for below-the-line offer portfolios Leverage the impact of machine learning and valuation algorithms within the portfolio Systems based thinking to construct optimal product ecosystems within the marketing tech stack Incorporate customer feedback loops into the product development lifecycle Lead experimentation (e.g., A / B testing) to validate new features or pricing models before full-scale rollout Develop annual and long-term business plans, including forecasting against key performance indicators (KPIs) and aligning with divisional and corporate objectives Contribute to and develop business cases for key activities / projects and estimate the financial and development resources required to deliver performance targets Develop straight forward business cases or lead feasibility and assessment work for proposed and current projects to support the development and contributions review of business cases Track and report on business plan execution, identifying risks and mitigation strategies Collaborate with finance and strategy teams to ensure alignment with budget cycles and investment priorities Define and oversee the customer insight strategy to inform CVM initiatives and product development Collaborate with analytics teams to extract actionable insights from customer behaviour, usage patterns, and lifecycle data Translate complex data into clear narratives and strategic recommendations for senior stakeholders Identify and monitor key customer segments, churn drivers, and value opportunities Integrate customer feedback and NPS data into proposition design and campaign refinement Lead cross-functional squads comprising data science, marketing, product, and technology to deliver CVM initiatives Facilitate alignment between commercial goals and execution teams through structured planning and communication Champion a collaborative culture that encourages knowledge sharing and joint problem-solving Resolve cross-departmental blockers and ensure accountability across delivery streams Represent the CVM function in strategic forums and cross-business initiatives Define KPIs and success metrics for CVM campaigns, propositions, and platforms Establish dashboards and reporting frameworks to track performance in real time Conduct regular performance reviews and post-implementation analyses to identify improvement areas Lead optimization efforts across pricing, targeting, and channel mix to maximize ROI Ensure closed-loop feedback mechanisms are in place to refine future initiatives Drive a culture of innovation by encouraging experimentation, rapid prototyping, and test-and-learn approaches Identify emerging technologies and market trends that can enhance CVM capabilities Lead change management efforts for new tools, processes, or strategic shifts within the CVM function Engage stakeholders across the business to build buy-in for innovation initiatives Track and report on the impact of innovation projects on cLead, mentor, and develop a high-performing CVM team, fostering a culture of accountability, innovation, and continuous learning Set clear objectives, provide regular feedback, and conduct performance reviews to support individual and team growth Align team capabilities with strategic priorities, ensuring the right skills and resources are in place to deliver on business goals Promote collaboration across departments and create an inclusive, empowering work environment Manage workload distribution, succession planning, and talent development within the CVM function customer engagement and business outcomes A 3-year degree in Actuarial Science, Economics, Business Science, Engineering, Marketing or any related field Post graduate studies are advantageous 5 to 8 years of experience in a commercially focussed role in either Retail Banking, Financial Services, Telecoms, E-commerce or similar experience building brand new products or working in a start-up environment Experience working with personalised marketing technology Track record of delivering results through complex mass market products 2 - 3 years experience in managing a CVM Commercial team Sales / Retail / Business Development jobs
Job title : Lead Specialist Commercial CVM
Job Location : Gauteng,
Deadline : November 15, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Purpose of the Job :
Main Responsibilities :
Product Strategy formation and implementation
Product and Solution Development
Business planning
Customer insights and analytics
Cross functional leadership and Enablement
Performance monitoring and optimization
Innovation and change management
People and Team Leadership
Minimum Qualification
Experience
Create a job alert for this search
Commercial Specialist • ZA
Related jobs
OCO is a forward-thinking technology company dedicated to delivering innovative software solutions.We are seeking a highly skilled.
Leading the Development Process.Work with and direct the team’s ...Show moreLast updated: 30+ days ago
Cold Email Outreach / Outbound Lead Generation Representative.Our client is seeking a Cold Email Outreach Specialist to generate pipeline through highly targeted outbound email campaigns.This role ...Show moreLast updated: 20 days ago
Are you a seasoned business development professional with deep expertise in international executive search? We’re partnering with a prestigious UK-based search firm known for delivering exceptional...Show moreLast updated: 16 days ago
OCO is a forward-thinking technology company dedicated to delivering innovative software solutions.We are seeking a highly skilled.
Leading the Development Process.Work with and direct the team’s ...Show moreLast updated: 30+ days ago 
- Promoted
Lead Software Developer
IOCOWork From Home (WFH), South AfricaRemote
- Promoted
TECHNICAL SALES REPRESENTATIVE
Farm Manager SASouth Africa Sc or equivalent qualification.Has an existing network of potential clients.KNOWLEDGE & SKILLS REQUIRED.Knowledge of the agriculture industry or similar (for example, forestry).Use of oral and ...Show moreLast updated: 30+ days ago
- Promoted
Technology Commercialization Specialist (Hay 18 / D3) Internal / External Advert (TECHCOMMSPEC01) (North West)
NECSAZA Job title : Technology Commercialization Specialist (Hay 18 / D3) Internal / External Advert (TECHCOMMSPEC01) (North West).
To facilitate progression of Necsa in-house and licensed-in technologies towar...Show moreLast updated: 3 days ago
Outbound Lead Generation Specialist (Cold Email Focus)
PavagoZARemote
Quick Apply
- Promoted
- New!
Sales Representative : New Vehicles
MotusSouth Africa Job Title : Sales Representative - New Vehicles.Company : Motus George (Ford and Mazda).We are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Representat...Show moreLast updated: 15 hours ago
- Promoted
- New!
Global Business Development (China Based)
DhlSouth Africa Global Business Development based in Mpumalanga.Job Title : Business Development Manager.Working hours : Mondays to Fridays 08h00 – 16h30.
Alternate Saturdays 09h00 – 12h30.The key purpose is to lead...Show moreLast updated: 15 hours ago
- Promoted
- New!
Commercial Financial Lead
The UnlimitedSouth Africa Are you passionate about driving commercial strategy, optimising cost structures, and translating data into actionable insights that influence executive decision-making? Do you thrive in a focused,...Show moreLast updated: 15 hours ago
- Promoted
Sales Consultant - Capital Equipment Imaging | Gauteng
Salesworx Recruitment LtdZA Job title : Sales Consultant - Capital Equipment Imaging | Gauteng.The successful candidate will report to the National Equipment Sales Manager,.
To grow Capital and related equipment sales in the a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Zoho CRM Manager (Zoho CRM Specialist)
Project YSouth Africa We are looking for a hands-on and proactive CRM Manager to take full ownership of our Zoho CRM.In this role, you will be responsible for ensuring that our CRM is maintained and continuously evolves...Show moreLast updated: 15 hours ago
- Promoted
CRM Business Analyst III (Salesforce)
Capitec BankZA Job title : CRM Business Analyst III (Salesforce).We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team.
In this role, you will act as a c...Show moreLast updated: 25 days ago
- Promoted
- New!
2Ic / Senior Sales Representative
Fouche & Co RecruitmentSouth Africa Bring your wealth of experience, strategic mindset, and infectious energy to contribute to the growth of our business.We're seeking a results-driven leader with a proven track record in sales and a...Show moreLast updated: 15 hours ago
- Promoted
CRM Specialist (Sandton)
Sun InternationalZA Job title : CRM Specialist (Sandton).The CRM Specialist will be responsible to grow gaming revenue for Sun International business operations, by utilising an in-depth understanding of the Sun datab...Show moreLast updated: 30+ days ago
- Promoted
Consumer Care Specialist
ColoplastZA Job title : Consumer Care Specialist.Essential duties and responsibilities.Engage with and acccurately capture all leads, ensuring consumer database quality and completeness is maintained for each ...Show moreLast updated: 30+ days ago
- Promoted
Senior Commercial Specialist
De Beers GroupZA Job title : Senior Commercial Specialist.Job responsibilities include (but are not limited to) : .Consistently apply Safety & Health principles in all team interactions and take personal responsibili...Show moreLast updated: 30+ days ago
Business Development Lead - Executive Search (Global Markets)
Remote RecruitmentZARemote
Quick Apply
- Promoted
Commercial Sales Executive - Hybrid (54433)
Ntice Sourcing SolutionsZA Job title : Commercial Sales Executive - Hybrid (54433).The Virtual Agent has a permanent vacancy for a Commercial Sales Executive.
This is a hybrid (KwaZulu-Natal HQ) role.The Virtual Agent (TVA) i...Show moreLast updated: 12 days ago
- Promoted
Team Lead Developer
IOCOWork From Home (WFH), South AfricaRemote
- Promoted
Senior Specialist Enterprise Applications
Airports Company South AfricaZA Job title : Senior Specialist Enterprise Applications.The successful candidate will be reporting to the Technical Manager Enterprise Applications and will be responsible for but not limited to the ...Show moreLast updated: 30+ days ago