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Senior Claims Administrator
Senior Claims AdministratorAmbledown Financial Services • Johannesburg, Gauteng, South Africa
Senior Claims Administrator

Senior Claims Administrator

Ambledown Financial Services • Johannesburg, Gauteng, South Africa
3 days ago
Job description

We are seeking aSenior Claims Administratorwith strong clinical background to join our team.

Qualifications

  • Clinical or Nursing Diploma / Degree.
  • SANC Registered.
  • FAIS Compliant (advantageous).

Skills and Experience

  • At least 2 – 3 years' gap cover claims experience.
  • Technical knowledge of various health insurance products.
  • Advanced knowledge of ICD Codes, medical procedures, and medical aid schemes.
  • Sound understanding of Prescribed Minimum Benefits (PMB) legislation in conjunction with gap cover.
  • Experience in dealing with escalated and / or complex claims.
  • Strong computer skills, including Microsoft Office and intermediate to advanced Excel.
  • Excellent customer service, communication, and interpersonal skills.
  • Advanced Business English (written and verbal).
  • Strong attention to detail and accuracy.
  • Analytical and problem-solving skills with the ability to interpret clinical information.
  • Ability to take ownership and responsibility for actions and outcomes.
  • Ability to handle pressure while remaining calm, professional, courteous, and solution oriented.
  • Ability to work independently and as part of a team.
  • Ability to prioritise tasks effectively in a fast-paced environment.
  • Strong organisational and time management skills.
  • Sound ethical judgment and integrity, ensuring compliance with internal policies and regulatory standards.
  • Demonstrate continuous learning mindset with a willingness to stay current on clinical advancements and industry changes.
  • Reporting To

    Claims Supervisor

    Scope of Responsibility

  • Authorise assessed claims in accordance with policy rules, benefits, and conditions.
  • Conduct clinical review and validation of pre-existing conditions and casualty claims.
  • Attend to escalated and complex clinical queries.
  • Respond to broker and policyholder queries in a timely and professional manner.
  • Ensure compliance with internal policies, procedures, and regulatory requirements.
  • Maintain accurate records and documentation of claims assessments and outcomes.
  • Contribute to process improvement initiatives within the claims department.
  • Any other duties as assigned by the company from time to time.
  • Changes

    The company reserves the right to change this job description at its sole discretion from time to time.

    Applications

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    Senior Administrator • Johannesburg, Gauteng, South Africa

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