Senior Manager, CX Business Operations

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What This Job Can Offer You

Remote is scaling rapidly, and we’re seeking a Senior Manager for CX Business Operations to lead the charge in driving our Customer Experience (CX) Operations to new heights. You will play a critical role in overseeing our tooling and enablement strategy, ensuring CX and our wider Operational teams are empowered to deliver exceptional experiences. This position offers a seat at the Senior Leadership CX table, contributing to high-level decisions that will enhance operational delivery, efficiency, and innovation across the organisation.

What you bring

• Proven senior leadership experience in CX operations, customer enablement, or strategic leadership within fast-growing organisations.
• Proven experience managing CX tooling and systems, including Zendesk and Customer Success platforms (e.g. Vitally), as well as broader CS operations, and enablement.
• Proven experience in leading high-performing teams, with a focus on setting expectations, monitoring performance, and developing team members to reach their full potential.
• Strong interpersonal and communication skills with experience engaging with stakeholders across all levels, including senior executives.
• Ability to work autonomously, prioritise effectively, and drive complex projects to completion in a remote and distributed environment.
• A metrics-driven mindset with the capability to define, measure, and improve operational success metrics.
• Experience in Human Resources / Employee of Record (EOR) or SaaS industries is highly valued.
• Writes and speaks fluent English.
• Remote experience not required but considered a plus.

Key Responsibilities

Practicals

Remote Compensation Philosophy

Remote\'s Total Rewards philosophy is to ensure fair, unbiased compensation and equity pay along with competitive benefits in all locations. We pay above in-location rates and support global talent-hiring to bring local wealth to developing countries. Salary ranges are geo-based and may span multiple career levels. The base salary range for this full-time position is $58,000 USD to $130,550 USD, depending on location, skills, experience, and market demands.

At Remote, internal mobility is a key element of our culture, and compensation changes related to internal moves are reviewed case-by-case by the Total Rewards & People Enablement team.

Benefits

Our full benefits & perks are explained in our handbook at remote.com / r / benefits. Some benefits / perks available to all Remoters include :

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life. Read more at remote.com / async. You will be empowered to take ownership and be proactive, and your life-work balance is important.

If that sounds like something you want, apply now!

How To Apply

We are an equal employment opportunity employer and encourage applicants from all backgrounds. We provide accommodations upon request during the interview process.

Please note we accept applications on an ongoing basis.

Note : This description reflects the role and its requirements without external postings or duplicate listings.

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