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Reactive Retentions Agent

Reactive Retentions Agent

Liberty Group LimitedJohannesburg, Gauteng, South Africa
22 hours ago
Job description

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients.

Our goal is to meet our clients’ financial needs by offering holistic advice and competitive solutions during significant transition points in their lives. With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions.

In fact, we go far beyond what you’d expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.

To deliver investment retention related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

1 - 2 years experience in a similar environment

FAIS Requirements

  • RE certification and NQF Level 5 qualification in Wealth Management or a Finance-related field
  • Proven experience in sales or retentions
  • Class of Business certification will be an added advantage

Minimum Qualifications

Further Education and Training Certificate (FETC) (NQF Level 04) in Office Administration

Process

  • Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
  • Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
  • Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
  • Process renewals, new business, records, policy servicing, valuations, quotations and technical documentation according to set standards.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.
  • Customer

  • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
  • Finance

  • Adhere to specified standards, policies and procedures to prevent potential losses / wastage.
  • Learning and Growth

  • Contribute positively to own area-specific knowledge improvement.
  • Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
  • Liberty Values

  • Query resolution (Intermediate)
  • Reporting and Interpretation (Intermediate)
  • Customer Relationship Management (Basic)
  • Organisation and Attention to Detail (Basic)
  • Interpersonal Effectiveness (Basic)
  • Problem Solving and Analysis (Basic)
  • Teamwork and Cooperation (Basic)
  • Communicating with Impact (Basic)
  • Relationship Management and Networking (Intermediate)
  • Customer Orientation (Basic)
  • Insurance and Asset Management (IAM) is an equal opportunity employer and are committed to creating an inclusive environment for all employees. As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.

    Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)

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    Agent • Johannesburg, Gauteng, South Africa

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