Call Center Collections Agent

Overview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and customer-focused Collections Agent to support a leading global provider of media, technology, and connectivity services. The client delivers a wide range of entertainment and internet solutions to residential and commercial customers across markets. In this role, you will be responsible for managing overdue customer accounts , initiating contact to resolve outstanding balances , and negotiating payment arrangements . You’ll play a vital role in maintaining financial performance while ensuring a respectful and compliant approach to collections in line with industry regulations.

Start Dates : 20th October 2025 | 24th November 2025

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Compensation Commensurate

Responsibilities

• Contact customers with overdue accounts via phone, email, or other communication channels.
• Negotiate and establish payment plans that align with company policies and customer capabilities.
• Monitor and follow up on payment arrangements to ensure timely resolution.
• Maintain accurate records of customer interactions, payment agreements, and account status.
• Collaborate with internal departments to resolve billing discrepancies and escalate complex cases.
• Ensure compliance with federal, state, and local collection laws and regulations.
• Provide exceptional customer service while maintaining a firm but respectful approach.
• Meet or exceed monthly collection targets and performance metrics.

Qualifications

Compensation & Benefits

What You Can Expect from MCI : We offer compensation and benefits packages designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment. Occasional movement within the office may be required, including reaching, lifting up to forty (40) pounds.

Conditions of Employment

Subject to the program and location of the position

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. For needs, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. MCI also provides reasonable accommodations to qualified employees with protected disabilities where required by law.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI offers BPO, staff augmentation, contact center services, and IT Services, with a broad portfolio and multiple brands. This description provides a general overview and is not exhaustive. The employer may revise this job description at any time. This job description does not constitute an employment contract, and either party may terminate employment at any time for any reason.

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