Service Advisor - Blu Hills

Position Summary

Industry : Wholesale & Retail Trade. Job category : Other : FMCG, Retail, Wholesale and Supply Chain. Location : Midrand. Contract : Permanent. Remuneration : Market Related. EE position : Yes.

About Our Company

Clicks Group.

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Description

Job Purpose

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated, and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company’s policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum Requirements

Grade 12. 1 year’s experience in a customer facing role, overseeing the work of a number of employees within a retail / FMCG store operations environment. Relevant Retail / Business Management qualification (External applicants). Numeracy and stock management experience.

Qualifications and Experience

Skills, Abilities And Job Related Knowledge

Competencies

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

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