Receptionist

Scope of Position :

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.  Attend to all incoming calls via the switchboard professionally and politely constantly striving to provide total guest satisfaction.  Maintain strict security procedures to ensure guest confidentiality and safety.

Specific duties responsibilities & Key performance areas

• Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality / privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
• Assist as required to screen calls for reservations.  Ensure accurate up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Talent & Culture Responsibilities

Systems & Procedures

Customer Relations

Other

Qualifications :

Additional Information :

During the course of duty you will have access to certain information which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved.  It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment.  The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Remote Work : No

Employment Type : Full-time

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Experience : years

Vacancy : 1