This job offer is not available in your country.
Technical Account Manager
Samsung South AfricaJohannesburg, ZA15 days ago
Job descriptionWe are seeking a highly skilled and commercially astute Technical Account Manager (Knox Gaurd) to serve as a critical liaison between Samsung Africa, our channel partners, and global Headquarters (HQ). The ideal candidate will be a technical expert in mobile device software and hardware integration, with a deep understanding of the Samsung Knox Guard solution. This role is responsible for supporting channel partners by investigating and resolving technical issues, analysing commercial risk, and providing valuable market insights to our core technical teams. It is imperative that this candidate has exceptional communication skills, with the ability to translate complex technical information into clear, concise business insights for both technical and non-technical audiences. Serve as the primary technical point of contact for channel partners utilising the Samsung Knox Guard solution. Act as a critical bridge between local market issues and the global technical teams at Samsung HQ. Receive, analyse, and prioritize support tickets related to Knox Guard breaches, technical failures, and API integration issues. Conduct in-depth technical investigations, including the analysis of mobile phone log files, to diagnose the root cause of issues. Make informed judgments on ticket escalation, determining whether to resolve issues locally with the channel partner or escalate to HQ. Provide detailed reports and actionable insights to HQ, outlining the technical nature of the issue, the associated commercial risk to the channel, and the level of urgency. Ongoing product roadmap maintenance to ensure visibility on any changes, additions or technical enhancements. Maintain a comprehensive understanding of Knox Guard and broader Knox Solution Suite, its features, and its integration with mobile device hardware. Collaborate with sales, engineering, and product teams to ensure the stability and effectiveness of the Knox Guard solution in the African market. Provide proactive technical guidance and support to channel partners to prevent future issues. Provide proactive technical guidance and implementation recommendations to channel partners. Take co-responsibility for preparing, collating and distributing a monthly channel and service provider technical bulletin that covers product development features, key issues identified in other market environments, best practice cases and industry relevant insights. Delivery of quarterly business reviews, both internally and with external partners. Ongoing competitive analysis (competing platforms). Maintain visibility of projects related to Knox Guard solutions being integrated or utilised within the customer base to enhance commercial competitiveness for Samsung. Proven experience in a technical support, engineering, or solutions role, preferably within the mobile or telecommunications industry. Demonstrable expertise in mobile device software, including deep knowledge of the Android operating system and its interaction with hardware. Strong analytical and problem-solving skills, with the ability to analyse complex technical log files and data. High commercial acumen, with a clear understanding of business operations and the commercial risks associated with technical failures. Exceptional communication skills, with the ability to translate complex technical information into clear, concise business insights for both technical and non-technical audiences. Self-motivated and proactive, with a strong sense of urgency and the ability to work independently. Experience with enterprise mobility solutions, mobile device management (MDM), or device security is highly desirable. Matric Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 5- 8 years’ experience of the African telecommunications or mobile device market. Direct experience with Samsung Knox solutions, particularly Knox Guard is an advantage. ICT jobs
Job title : Technical Account Manager
Job Location : Gauteng, Johannesburg
Deadline : October 11, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Main Purpose of the Role
Main Responsibilities
Additional Skills and Expertise
Qualifications and Experience
Create a job alert for this search
Account Manager • Johannesburg, ZA
Related jobs
%20Ltd)
A leading provider of high-precision water metering solutions.The company supplies a wide range of meters for residential, commercial, agricultural, and industrial use, including ultrasonic.With a ...Show moreLast updated: 30+ days ago
%20Ltd)
)
- Promoted
Technical Account Manager
ABBJohannesburg, Gauteng, South Africa Your Role and Responsibilities.In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts.Each day, you will assist ...Show moreLast updated: 1 day ago
Technical Success Manager
Talent SamSandton, GP, ZA We’re looking for a Technical Success Manager who is both tech-savvy and great with customers! In this role, you’ll help new customers get started, ensure they have a smooth experience, and support...Show moreLast updated: 30+ days ago
- Promoted
HVAC Key Account Manager
Execustaff Recruiting ServicesJohannesburg, South Africa To achieve maximum sales profitability, growth and account penetration within an assigned territory and / or market segment by effectively selling the companyâs products and / or related services.Dev...Show moreLast updated: 30+ days ago
- Promoted
ISP Key Account Manager
Express Employment Professionals MidrandMidrand, South Africa Account Relationship Management.Build, manage, and grow strategic relationships with leading ISPs, fostering mutually beneficial relationships and contributing to business growth.Serve as the main ...Show moreLast updated: 30+ days ago
- Promoted
key account manager
Vox TelecommunicationsJohannesburg, South Africa Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.Acquiring a thorough understanding of key customer needs and requirements.Expanding the re...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
nCinoJohannesburg, Gauteng, South Africa Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.Manage client renewals for up to 100 clients.
Proactively identify and execute on opp...Show moreLast updated: 30+ days ago
- Promoted
Key account Manager
BencloJohannesburg, Gauteng, South Africa The role of a Key Accounts Manager from a Textile environment is critical for maintaining and growing key client relationships, driving sales, and contributing to overall business growth.By effecti...Show moreLast updated: 30+ days ago
- Promoted
Strategic Account Manager
AFRICAWORKWorkFromHome, Gauteng, South Africa We are recruiting on behalf of our client, a leading player in the.The Strategic Account Manager will be responsible for.
You’ll act as a trusted advisor, aligning customer needs with cutting-edge s...Show moreLast updated: 3 days ago
- Promoted
Senior Technical Product Manager : Remittance
A 1L Realization (Pty) LtdJohannesburg, South Africa Bachelors degree in Computer Science, Information Systems, Finance, or related discipline (mandatory).Postgraduate qualification (MBA, MSc in FinTech, Payments, or Risk / Compliance) advantageous.Pr...Show moreLast updated: 26 days ago
- Promoted
Account Manager -Northern Suburbs of Johannesburg – Remote
SA Sales FraternityJohannesburg, South AfricaRemote
- Promoted
Strategic Account Manage
The Recruitment CouncilJohannesburg, South Africa Are you a results-driven professional with a knack for identifying market opportunities and building lasting client relationships?.
Our client is a pioneering financial services group, known for bri...Show moreLast updated: 15 days ago
- Promoted
Account Manager
Ad Talent AfricaJohannesburg, Gauteng, South Africa A software development company is looking for an experienced Account Manager to join their team.Ensure clients are sufficiently enabled to maximize solution utilization.
Ensure client satisfaction w...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
AllSpes (Pty) LtdCenturion, South Africa The role demands a dynamic individual who will spearhead customer acquisition, orchestrate the intricacies of sales interactions, and ultimately, conclude the successful closure of new customer con...Show moreLast updated: 9 days ago
- Promoted
ACCOUNT MANAGER - TECHNICAL (LINBRO BUSINESS PARK, JOHANNESBURG)
MPRTCJohannesburg, South Africa Qualifications & Experience : .Strong relationship management, negotiation, and presentation skills.Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Excellent verbal and written...Show moreLast updated: 1 day ago
- Promoted
Key Account Manager - Ocean Freight
JeloCorpJohannesburg, South Africa Our Client is a leading player in the global shipping and logistics industry, committed to providing reliable, efficient, and innovative transport solutions.
They serve a diverse client base across ...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
Liham Consulting Pty (Ltd)Randburg, South Africa Building and maintaining strong relationships with clients in both government and private sectors.Driving sales growth by identifying and closing new business opportunities.Staying informed about i...Show moreLast updated: 18 days ago
- Promoted
Commercial Technical Manager
Oxyon Human Capital SolutionsJohannesburg, South Africa The Commercial Technical Manager, in conjunction with the operations manager, various stakeholders, is responsible for compiling annual OPEX and CAPEX budgets and managing the respective budgets fo...Show moreLast updated: 30+ days ago
- Promoted
Technical Account Manager
Datafin RecruitmentCenturion, ZA Job title : Technical Account Manager.Job Location : Gauteng, Centurion.ESTABLISH and strengthen client relationships with a focus on driving revenue, product education & client education as the ne...Show moreLast updated: 1 day ago