Technical Account Manager

Your Role and Responsibilities

In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by supporting with service contracts deliverables, ensure compliance with customer requirements, and financial Key Performance Indicators (KPI), while keeping track of technical performance metrics and communicating progress to internal and customer stakeholders. The work model for the role is : Hybrid

This role is contributing to the Service Sales, Energy Industries, Process Automation in Southern Africa region. Main stakeholders would be within the Oil & Gas, Power Generation, Petrochemicals and Chemical Industries.

You will be mainly accountable for :

• Supporting the customer in a proactive manner by anticipating the customer’s needs and leveraging familiarity with their assigned accounts.
• Ensuring that the plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts.
• Measuring, reporting, and presenting the value of the services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers.
• Identifying service and system solutions opportunities to expand ABB’s value to the customer and for growing the service contracts with their assigned customers.

Our Team Dynamics

Our team support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. You will join a dynamic, talent & high performing team, where you will be able to thrive in supporting customers with solutions that goes beyond our customers’ expectations.

Qualifications for the Role

What’s in it for you?

We want you to bring your full self to work your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets.

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