Overview
Sales Operations & Outreach Associate (Remote)
We are seeking a highly motivated professional to join our team in a dynamic hybrid role, combining sales outreach with customer operations. This position is ideal for someone who is both a meticulous problem-solver and a proactive business developer. You will be instrumental in ensuring smooth operational workflows while actively driving our sales pipeline through a disciplined and data-driven approach.
Key Responsibilities
- Sales & Business Development : Serve as the primary engine for our outbound sales efforts, with a primary focus on email outreach. Utilize tools like Apollo to source and qualify targeted leads. Conduct pleasant but persistent follow-ups via email and, when necessary, phone calls to schedule appointments. Manage the sales pipeline and, where appropriate, close smaller accounts directly. Incentive Bonus : Receive an incentive bonus of up to 50% of your base salary based on performance metrics. You can earn a significant bonus for meeting key targets, such as a $500 bonus for every 15 new customers who sign on per month.
- Sales Operations & Pipeline Management : Control the entire sales cycle, from initial outreach to successful onboarding. Maintain a high level of organization and attention to detail in all sales operations, ensuring clean and accurate data. Provide insights to leadership on pipeline performance and opportunities for improvement.
- Customer Support & Escalations : Handle customer support inquiries and manage logistics, including refunds and order tracking. Address and resolve customer escalations with professionalism and a problem-solving mindset. Provide input on customer needs to help inform sales and operational strategies.
Skills & Qualifications
Sales & Outreach : Proven experience with an SDR-type outreach background, including templating, lead nurturing, and business development.Customer Support : A track record in customer support or account management, preferably with e-commerce brands.Technical Competence : Required : Hands-on experience with Shopify and a strong working knowledge of Odoo are big pluses. Willingness to Learn : You must be open to learning new tools, including ShipStation (logistics / shipping) and Recharge (subscriptions).General Abilities : A proactive and detail-oriented professional who can manage priorities effectively. An independent and reliable self-starter. Excellent written and verbal communication skills in English. Proven experience in handling escalations is a key requirement.Job Details
Seniority level : Entry levelEmployment type : Full-timeJob function : Sales and Business DevelopmentIndustries : Staffing and RecruitingNote : Referrals increase your chances of interviewing at Somewhere. Sign in to set job alerts for “Sales Specialist” roles.
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