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Accounts Manager

Postbank LtdZA

30+ days ago

Job description

Job title : Accounts Manager

Job Location : Mpumalanga,

Deadline : October 03, 2025

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Job Responsibilities

Implement Customer Experience objectives and standards for Postbank. The standards must be defined across different channels e.g. ATM vs. call centre vs. branch experience.

Lead communication efforts with key Postbank regional stakeholders involved in the service and customer experience value chain and actively participate in regional and area stakeholder and client meetings.

Implement and operationalize a customer experience measurement framework.

Provide Regional government leads and maintain continuous relationship post-acquisition.

Establish and maintain excellent relations with customer base

Respond efficiently, accurately and courteously to all customer service matters, complaints and requests

Support Consumer Financial Education (CFE) initiatives by conducting regional consumer financial literacy sessions across all customer segments.

Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal and external stakeholders. Use these forums to ensure that customer concerns and pains are resolved.

Achieve and / or exceed set sales targets for product and services

Ensure the efficient management of function / resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.

Increase profitability volume growth and sustain competitive advantage

Receive, investigate, resolve and report customer related complaints

Develop, encourage and nurture collaborative relationships with colleagues, customers and external stakeholders

Role Requirements : Qualifications :

National Diploma / Certificate (NQF 6) or similar with majors in Sales & Marketing

Regulatory Examination (RE5) Certificate.

A Degree will be an added advantage

Experience :

3-5 years’ experience in Sales and Marketing / Customer Service preferably within the Financial Services Industry

Sales / Retail / Business Development jobs

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