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Team Leader : Retentions
Old MutualJohannesburg, Gauteng, South Africa4 days ago
Job descriptionStrong leadership and performance management Excellent verbal and written communication Effective objection handling and negotiation Analytical and target-driven CRM and dialer proficiency Regulatory knowledge (TCF, NCA, POPIA) Matric (Grade 12) – Required Tertiary qualification in Business, Credit Management, or related field – Advantageous 2+ years experience in a call center environment (retentions and / or collections) 1+ year in a team leader or supervisory role Knowledge of short-term insurance products – Preferred
Overview
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Responsibilities
- Lead, motivate, and manage a team of Retention / Collections Consultants.
- Monitor individual and team performance across both retention saves and premium recollection.
- Conduct daily check-ins, coaching sessions, and monthly performance reviews.
- Drive a culture of performance, accountability, and customer-centric engagement.
Skills and Competencies
Qualifications and Experience
Education
NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
27 September 2025, 23 : 59
EEO Statement
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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Team Leader • Johannesburg, Gauteng, South Africa
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