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Operations Manager

Bidvest PrestigeDurban, ZA

30+ days ago

Job description

Job title : Operations Manager

Job Location : KwaZulu-Natal, Durban

Deadline : October 14, 2025

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ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.

Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.

Establish and monitor a cleaning plan for each building in accordance with the service level agreements

Conduct site visits of allocated sites and report on activities, results and recommendations.

Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment

Control and management of Company assets.

Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures

Ensure to maintain health and safety requirements on sites, keep safety file up to date

Ensure the staff is trained on Health and Safety as required by the OSH Act

Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts

Manage direct expenses and overheads, and all factors affecting the profitable performance of the area

Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements :

NQF Level 6 : Diploma Property Management, Project Management, Operations Management or related formal qualification

SAFMA Certified facilities Supervisor

Matric (Senior Certificate)

Valid SA Drivers’ License

3 years Knowledge and experience in the Cleaning / Hygiene industry or Outsourced property services

Basic knowledge of HR related issues and procedures; Property Management

MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365

Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

Initiative / Proactivity

Deadline Driven & Highly Motivated

Stress Tolerant

Excellent Written Communication

Capacity Building

Coaching

Customer Focus & Quality Management

Negotiation Skills

Analytical Skills & Process Improvement

Financial Planning and Strategy

Teamwork & Partnering

Relationship Building

Interactive Reasoning, Strategic Thinking & Strategic Planning

Excellent Oral Communication

Administrative / Management jobs

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Manager Manager • Durban, ZA

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