Customer Support Agent - Cape Town

Area of Responsibility

Processing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24hours

Liaises with customers telephonically and on email

Dealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.

Releasing backorders, should it be requested

Sending invoices of consignment orders received to the customer and the Sales Consultant

Replace consignment stock used to customer

Action movement of stock when collection / delivery was arranged

Allocating stock for orders

Preparing pro-forma invoices

General administrative duties including regular filing

Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange

Following up on collections and delivery requests

Obtaining the necessary approval for credits to be passed

Credits and re invoices to be done on the same day

Booking out kits if required

Assisting with afterhours emergency call if required

Removing consignment items invoiced from QWIX

Investigating errors on QWIX transfers done by Sales Consultants

Checking stock availability for Sales Consultants

Applying transfers on QWIX

Generating quotes for Midsouth

Invoicing Government orders and invoice according to tender pricing

Generating ROE list and submitting ROEs monthly

Removing and Invoicing items from WIP

C6 Replenishment weekly

Qualifications

Grade 12 (Matric) is a minimum requirement

A tertiary qualification would be a definite advantage

Experience required

Previous experience in Customer Support of at least 2-3 years is essential

Minimum 1 years experience in the Medical Device / Medical Equipment industry is preferred

Hospital experience is essential

Strong communication skills

Skills and Competencies

Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential

Proficiency in Syspro

Excellent communication skills (verbal and written) especially in English

Excellent organizational skills

Good telephone skills

Accuracy is essential

Team player

Ability to work under pressure and meet deadlines

People skills

Professionalism

Energetic, focuses and committed to get the job done to the best of their ability