Customer Success Manager
fibertimeSandton, Gauteng, South Africa3 days ago
Job descriptionBe the voice and face of fibertime™ in your community — approachable, responsive, and accountable. Handle customer queries and complaints promptly— whether in person, via WhatsApp, or through your agents. Ensure all customer data and feedback are captured accurately for service follow-up. Work with the technical and network teams to resolve outages or connection issues within SLA timelines. Proactively educate customers about top-up options, usage tips, and product upgrades. Follow up personally on any customer who reports dissatisfaction — no problem too small to fix. Build trusted relationships with landlords, local leaders, ward councillors, and business owners. Represent fibertime™ at community events and ensure the brand is visible and respected. Coordinate local activations (e.g., door-to-door campaigns, pop-up stalls, “fiberfighter” demos). Identify brand ambassadors and influencers within the community and equip them with talking points and incentives. Keep your ear to the ground— understand what’s happening in your area and anticipate customer needs. Oversee branch logistics and stock control— routers, UPS units, SIM cards, uniforms, and marketing material. Maintain accurate transaction and cash records, ensuring daily reconciliations and banking where required. Ensure branch appearance meets fibertime™ standards — clean, branded, and welcoming. Submit operational reports (sales, customer issues, downtime) accurately and on time. Ensure all equipment and data systems are updated daily for visibility and audit readiness. Collaborate with network and support teams to maintain high service uptime. Lead, mentor, and inspire your team— creating a high-performance, “no excuses” culture. Run weekly coaching sessions to sharpen sales techniques, customer handling, and product knowledge. Identify and grow top performers by giving them more responsibility and recognition. Address underperformance quickly and constructively through clear expectations and feedback. Foster teamwork— celebrate wins, encourage collaboration, and create an environment people are proud to belong to. Ensure all staff adhere to fibertime™ values and code of conduct at all times. 3 -5 years’ experience in sales, retail, or field operations (FMCG or telecoms preferred). Demonstrated ability to lead a team and meet targets consistently. Strong problem-solving, communication, and conflict-resolution skills. Tech-savvy — comfortable with WhatsApp Business, spreadsheets, and CRM tools. Strong community presence and emotional intelligence. Valid driver’s license or reliable daily transport. Fluency in English and one or more local languages. Real Impact : See your work directly improve lives in underserved areas. Growth & Challenge : We’re growing fast—bring your best and grow with us. Strong Culture : We value excellence, reliability, respect, and doing what’s right even when no one’s watching. Mission-Driven Work : Help close the digital divide, one street at a time.
fibertime™ is a pay-as-you-go uncapped fiber internet solution designed for township markets. Users can instantly access 100mbps fiber internet from the safety of their homes without contracts or installation fees. The service is affordable, with rates starting from R5 a day, and aims to enhance the internet experience for all users.
WHAT WE ARE LOOKING FOR
We’re on the hunt for a Branch Manager who’s equal parts people leader, problem solver, and community connector. You’ll manage your own fibertime™ Service Centre — driving local growth, ensuring smooth operations, and turning your area into a fibertime™ success story.
This is not a sit-behind-a-desk job. You’ll be on the ground every day — coaching your team, engaging customers, resolving issues, and celebrating wins.
WHAT YOU'LL DO (AND LOVE DOING)
1. Sales & Growth
- Set daily and weekly sales targets for your team and track progress in real time.
- Lead daily stand-ups to motivate your team, align focus, and share success stories.
- Identify hotspots in your community (schools, spaza hubs, taxi ranks) and deploy your team strategically to drive sales.
- Monitor top-up activity and implement initiatives to increase repeat purchases.
- Report key numbers (connections, sales, revenue, churn) to your Regional Manager weekly.
- Spot trends early— if sales dip, diagnose the cause (technical, customer, or competition) and act fast.
2. Customer Experience
3. Community & Brand Building
4. Operations & Administration
5. Leadership & People
WHAT YOU BRING TO THE TABLE :
Skills & Competencies
WHY JOIN fibertime?
At fibertime™, we're not just laying cables—we're building futures. As part of a purpose-driven team reshaping digital access across township communities, you’ll gain :
#J-18808-Ljbffr
Create a job alert for this search
Customer Manager • Sandton, Gauteng, South Africa
Related jobs
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams.
Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Believe ResourcingJohannesburg, Gauteng, South Africa Johannesburg, to lead project execution, reporting, and client performance management across its interactive campaigns.This role is ideal for someone who combines strategic thinking with operationa...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager
SteinhoffcareerWorkFromHome, South Africa Ben jij onze energieke Customer Success Manager? Dat zou jij zomaar kunnen zijn als je met gemak projecten kan coördineren, nieuwsgierig bent naar nieuwe ontwikkelingen en vooral plezier wil hebben...Show moreLast updated: 27 days ago
- Promoted
Client Success Manager
Pro PersonnelKempton Park, South Africa Excellent verbal and written communication skills.Comfortable managing online client interactions across multiple communication tools and platforms.
Demonstrated ability to establish rapport and mai...Show moreLast updated: 19 days ago
- Promoted
Customer Success Manager
Robert WaltersJohannesburg, Gauteng, South Africa Location : Remote (Preferred : South Africa).Reports To : Chief Customer Officer.Company : SCB Global – A Microsoft Teams-first UCaaS, CPaaS & CX Provider.
SCB Global Ltd is looking for a passionate and...Show moreLast updated: 3 days ago
- Promoted
Remote Customer Success Manager – Tadaweb
JobspaddyWorkFromHome, Gauteng, South AfricaRemote
- Promoted
Customer Success Manager
HIREXEWorkFromHome, Gauteng, South Africa Job Title : Customer Success Manager (Remote - EST Time Zone).Location : Remote (Must be available during Eastern Time business hours).
A fast-growing US company, committed to delivering exceptional v...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager (Insuretech)
Black Pen RecruitmentWorkFromHome, Gauteng, South Africa Our client is a modern, feature-rich, full-cycle insurance policy administration system designed for insurers, MGAs, and brokers seeking to optimise their processes, accelerate product launches, an...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager - Hybrid (Melrose Arch) - up to R840k per annum 840 000
E-Merge IT RecruitmentJohannesburg, Gauteng, South Africa Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses.They provide end-to-end solutions, from calculations to reporting and filing.They are backed b...Show moreLast updated: 30+ days ago
- Promoted
Client Success Manager
Dante PersonnelGauteng, South Africa Must have extensive experience managing reviews across multiple digital platforms, such as Facebook, Hello Peter, and others.
The candidate should be capable of monitoring and analyzing reviews usin...Show moreLast updated: 3 days ago
- Promoted
Customer Success Manager
Lexdan SelectJohannnesburg, South Africa Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
Collect feedback from clients through regular check-ins to find what can be...Show moreLast updated: 19 days ago
- Promoted
Customer Success Manager - Midrand
PowerFleet Inc.Midrand, Gauteng, South Africa Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry.
With more than 30 years of experience, Powe...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Best Web Design PtyWorkFromHome, Gauteng, South Africa We are looking for a Customer Success Manager to ensure our clients get the most value from working with Best Web Design.
You will build relationships, manage expectations, and help clients achieve ...Show moreLast updated: 27 days ago
- Promoted
Customer Success Manager
NintexWorkFromHome, Gauteng, South Africa Nintex the possibility engine helps companies unlock the power of endless possibilities.Today more than 8500 public and private sector organizations across more than 100 countries turn to the Ninte...Show moreLast updated: 30+ days ago
- Promoted
Customer Success & Sales Manager
Kingsleyirons RecruitmentJohannesburg, Gauteng, South Africa An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to jo...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Success Manager
WatersEdge SolutionsJohannesburg, South Africa Are you a strategic thinker with a passion for customer success and account growth? We are hiring a.Senior Customer Success Manager.
In this role, you’ll play a key part in driving customer retentio...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager (EMEA)
ApprovalMaxWorkFromHome, Gauteng, South Africa ApprovalMax is on the lookout for a motivated.Customer Onboarding and Enablement : Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support ...Show moreLast updated: 30+ days ago
- Promoted
Customer Success & Sales Manager
KingsleyIrons Recruitment Services CCWorkFromHome, Gauteng, South Africa An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven.
Customer Success and Sales Manager.If yo...Show moreLast updated: 30+ days ago
- Promoted
Manager, Customer Success
WatersEdge SolutionsJohannesburg, South Africa SaaS | Global HR Tech | Client Success.WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic.
This is a rare opportunity to lead a high-impact team of Cust...Show moreLast updated: 28 days ago