ATM Reconciliation Coordinator Clerk

Overview

To coordinate and reconcile ATM transactions by ensuring accurate cash orders, daily balancing, issue resolution, and effective liaison between branches, clients, and the National Reconciliations Manager.

Responsibilities

• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
• Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads
• Daily monitoring, pulling from the system (I-Cash) and review of branch capturing
• Intermediary between client and branch with regards to instructions, issues and normal day to day business
• Balancing on ATM devices on a daily basis
• Working on a balancing sheet, providing accurate feedback
• Working on claims received from the client
• Dealing with CPC activations (stained and burnt notes)
• Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on a monthly basis to enable proper cash order planning
• Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to the National Reconciliations Manager
• Provision of training from time to time to branch supervisors / Recon Clerks on the Capitec ATM process
• Other related activities as instructed by NR Manager
• Assisting with operational queries

Requirements

Daily / monthly Reporting

We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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