Administrative Officer : General Support

Overview

The Department of Student Administration is part of the Registrar’s portfolio. The department runs and coordinates many of the student-based administrative functions of the University e.g. admission and registration of students; administration of examinations and graduations; official release of results and academic transcripts; student cards (ID), and assisting students with a range of registration / enrolment related-matters. Our goal is to provide a professional, friendly and quality service in an efficient manner. We strive to effectively administer the University’s policies, procedures and rules while ensuring compliance with applicable legislation and adhering to the highest ethical standards.

Applications are invited from suitably qualified candidates for the post of an Administrative Officer : Student Administration (General Support) . Reporting to the Coordinator : Student Administration Helpdesk, the incumbent will assist and support the Student Administration Helpdesk in providing first resolution to clients, students, staff, and alumni. Keep up to date with frequently asked questions, services, policies and procedures to ensure accurate information sharing and correct implementation

• Assisting with online application and registration processes
• Facilitating access to academic records and various confirmation letters
• Addressing queries related to the university’s Student Portal during applications
• Advising on programme changes, deregistration, and re-admission procedures
• Directing students to relevant university departments or resources
• Responding to general administrative and academic-related enquiries from current, prospective, and former students

Qualifications

The following would be advantageous :

Desired skills / competencies

For more information regarding this post ( but not applications ), kindly contact the Coordinator : Student Administration Helpdesk, Mr. Jerome Simmery at

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