Care Coordinator (ABA Services) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Care Coordinator for a U.S.-based client and will act as the primary point of contact for families, clinicians, and schools throughout the ABA therapy journey. This is a complex role requiring excellent interpersonal skills, the ability to manage difficult conversations, problem-solve, and coordinate various operational and administrative activities.

PLEASE NOTE :

• Working Hours : Mon – Fri, 4 : 00 PM – 1 : 00 AM SAST (9 : 00 AM – 6 : 00 PM EST), subject to change depending on USA daylight savings.
• Public Holidays : You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment : Fully remote role.

Responsibilities :

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.