Senior Client Services Specialist, EOR Operations - EMEA

Senior Client Services Specialist, EOR Operations - EMEA

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from six continents and all of our positions are fully remote.

Remote encourages every team member to bring their talents, experiences and culture to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded within our Onboarding Operations team in our Employe of Record division, you’ll deliver seamless, compliant onboarding experiences for both customers and their employees. You’ll work with a wide range of clients and collaborate with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. You’ll have exposure to global employment practices and the ability to influence onboarding processes at scale in a fully remote, asynchronous environment.

What you bring

• Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; HR professional services or hands-on HR operations experience is a plus
• Strong knowledge of onboarding best practices; familiarity with the global employment landscape
• Ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver outcomes
• Experience designing and managing customer workflows and project implementation plans
• Skills in managing escalations and collaborating with internal stakeholders to resolve complex challenges
• Creative problem-solving with strong written and verbal communication
• Comfort with SaaS platforms to deliver client experiences
• Professional presence and confidence in customer- and employee-facing video calls
• Process-improvement mindset with experience using automation or integrations
• Ability to thrive in a fast-paced, international environment with a positive impact focus
• Commitment to documentation and asynchronous workflows for a distributed team
• Familiarity with Zendesk or similar ticketing tools (a plus)
• Full fluency in English; additional languages are a bonus

Key responsibilities

Practical information

How to apply

Benefits

Notes

Remote is an equal opportunity employer. We encourage applicants from diverse backgrounds and provide accommodations during the interview process. We accept applications on an ongoing basis.

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