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Client services manager Jobs in South Africa

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Client services manager • South Africa

Last updated: 13 hours ago

Client Services Manager (Springs, Gauteng | On-site)

Badger HoldingsSprings, ZA

Client Services Manager (Insurance Call Centre).African Independent Brokers (AIB).Location: Springs, East Rand (on-site).This isn’t a “keep things ticking” role, this is a.AIB is creating this posi...Show more

Client Services Officer (Client Operations - Financial Industry)

J.A.Z Recruitmentsomerset west, Western Cape, ZA

Relevant client services experience is required, idealy within the financial services sector.The Client Service Officer will support a team to work efficiently and produce a high service level to t...Show more

Client Manager

Munich ReJohannesburg, South Africa

We are looking for a Client Manager in our Client Management Team for the Non-Life business to manage the substantial Munich Reinsurance Africa Branch (MRAB) portfolio and find new opportunities to...Show more

Services Manager

Edge ExecutivesPort Elizabeth, Eastern Cape, ZA

Step into a leadership role where operational excellence meets patient care.Take ownership of critical support services that keep a hospital running seamlessly every day.This role is responsible fo...Show more

Client Services Manager

Believe ResourcingSandton, Johannesburg

A global leader in the BPO sector offering world-class CX and Service Centres at all their locations.They service industries such as eCommerce, Retail, Food Delivery, and Technology.You will be res...Show more

Client Success Agent (Customer Services) - Remote

The Credit ProsZA
Remote

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: Unlock Your Potential in the Thriving Credit Industry! Are you ready to take your career to new heights? At The Credit Pros, we believe...Show more

Client Support Services (CSS) Coordinator

Hyperclear TechStellenbosch, South Africa

Client Support Services (CSS) Coordinator.Johannesburg / Stellenbosch (Hybrid/Remote).Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK.Serving ...Show more

Client Services Consultant

Private Health Administrators (Pty) LtdCenturion, Gauteng, ZA

Position Purpose: To engage service-related calls and queries from internal and external stakeholders.Providing relevant business information and solutions with a view to resolve enquiries on first...Show more

 • New!

Entrepreneurial Scout – Client Services Specialist

RaizcorpZA

Do you have exceptional communication skills? Are you skilled at dealing with customers and clients telephonically? Are you confident meeting call targets and working in a pressurised, high-perform...Show more

 • Promoted

Client Services Agent

MVIASouthern Suburbs (Cape), ZA

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive...Show more

Client Services Officer | Greenacres

AmpathZA

To thrive in this role, you need to have completed Grade 12.This foundational qualification ensures you are equipped with the essential academic grounding to navigate the responsibilities of the po...Show more

 • Promoted

Client Services Administrator - Property Moving

OneDomeCape Town, South Africa

OneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem).We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a...Show more

Client Services Consultant - FTC (6 Months)

SanlamJohannesburg, ZA

Client Services Consultant - FTC (6 Months) Date: 24 Apr 2026 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group Who are we? Glacier by Sanlam brings together leading experts and respected f...Show more

 • New!

Client Manager

NTT Ltd.Johannesburg, ZA

As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution ar...Show more

 • Promoted

Supervisor: Credit Control & Client Services

Motor Industry Bargaining CouncilBloemfontein, ZA

Effectively manage the credit control department within the region.Effectively manage and oversee the allocated debtor’s book.Ensure that work is evenly distributed to the Credit Control and Client...Show more

Services Manager

Edge Executive Search GroupPort Elizabeth, ZA

Step into a leadership role where operational excellence meets patient care.Take ownership of critical support services that keep a hospital running seamlessly every day.This role is responsible fo...Show more

Senior Manager Client Services

TydeCoCape Town, Western Cape, ZA

TydeCo is seeking an experienced Senior Manager of Client Services to lead HRP, ERP, client training and integration service delivery across the UK, Africa, and the Middle East (EMEA).This is a str...Show more

Client Services Mngr: NCB

NedbankBloemfontein, ZA

To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.Consistently ensured...Show more

 • Promoted

Reservations and Client Services Administrator

Pronel PersonnelPietermaritzburg, ZA

A well-established tourism and hospitality business based in Pietermaritzburg is seeking a Reservations & Client Services Assistant to support the Reservations Manager with the coordination of gues...Show more

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Client Services Manager (Springs, Gauteng | On-site)

Client Services Manager (Springs, Gauteng | On-site)

Badger HoldingsSprings, ZA
24 days ago
Job description

Client Services Manager (Insurance Call Centre)

African Independent Brokers (AIB)
Location: Springs, East Rand (on-site)

This isn’t a “keep things ticking” role, this is a build, lead, fix, and elevate role.

AIB is creating this position to strengthen leadership in our internal operations. We need someone who can step in, take ownership, and raise the standard of how we serve our clients, in every call, in every interaction, in every day.

What you’ll be stepping into

  • You’ll lead a client services team in a busy insurance call centre environment’ with full accountability for performance, service delivery, and team capability.
  • Lead and develop Team Leaders and Consultants
  • Own service levels, call quality, and client experience
  • Step into escalations and resolve issues thoroughly
  • Identify gaps and fix what’s not working.
  • Drive performance through clear targets, coaching, and accountability
  • Work closely with ops, sales, and partners to keep everything aligned
  • Ensure adherence to regulatory requirements by means of audits and quality assurance.
  • Support the training, onboarding, and development of team members to ensure consistent capability and service excellence.
  • Monitor key performance indicators, including customer satisfaction, retention, call quality, and operational productivity, and implement action plans where needed.
  • Manage daily operational workflows, workforce planning, and resource allocation to maintain efficiency and service levels

This role sits at the centre of operations, where people, process, and performance meet.