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OEM - Automotive Dealer Aftersales Controller - Northern Suburbs
Mototeam (Pty) LtdJohannesburg, South Africa30+ days ago
Job descriptionDeliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement. Guide dealer operations in line with OEM standards from workshop setup and resource planning to service delivery and the application of commercial policies. Implement, communicate, and monitor : Monthly and quarterly forecasts and targets Marketing and advertising initiatives Service campaigns and best-practice rollouts Vehicle retention strategies Maintenance of corporate identity standards Support consistent rollout of commercial activities across the network, ensuring alignment with the brands strategic goals. Facilitate clear communication between the dealer network and the OEMs internal departments. Ensure full compliance with sales and operational standards across all dealerships. Track and analyse CSI (Customer Satisfaction Index) performance and, where necessary, implement corrective action plans to align with OEM benchmarks. Ensure dealer premises meet OEM standards for internal and external branding and signage. Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines. Support dealer operations in alignment with Warranty Policy and OEM expectations. Ensure timely distribution and implementation of technical and operational bulletins from the OEM. Follow up on previous dealer visit discussions, ensuring that outstanding issues have been addressed and resolved or that corrective actions are in motion. 3-5 years of proven experience in a senior sales role such as General Manager, Sales Manager, Regional Sales Manager, Area Manager, or Dealer Development Manager within the motor industry. Relevant technical qualification (trade-tested technician preferred). Hands-on experience in a dealership environment, ideally in a Service Manager or Aftersales Manager role. Solid experience with accessory fitment, particularly electrical installations. Proven ability to work independently, manage own priorities, and meet deadlines without constant supervision. Strong understanding of workshop best practices, technical standards, and warranty processes. Ability to produce clear, detailed technical reports. High computer literacy confident using Microsoft Excel, Word, and PowerPoint. Solid decision-making and problem-solving skills, with the ability to implement new processes or systems where needed. Strong interpersonal and relationship-building abilities. Confident presenter, able to communicate effectively with dealership staff at all levels. Assertive and professional, with the ability to guide, support, and influence dealer staff. Team player with a proactive mindset and a service-oriented approach. Comfortable providing feedback and follow-up support to dealers on performance and technical matters. Energetic, practical, and self-driven. Flexible and adaptable to changing schedules and demands. High frustration tolerance with a calm, methodical approach to challenges. High integrity and initiative someone who can take ownership and get things done. Monitor dealer skill levels and recommend training where necessary. Guide dealers on technical, service, and warranty-related matters. Monitor and interpret CSI results and develop action plans where performance falls short. Gather relevant insights to support the broader aftersales strategy. Extensive local travel is a core part of the role. Must be flexible with working hours and willing to attend to issues outside of standard office times. Occasional short-notice travel (including flying) may be required.
Duties include
Reporting to Head of Dealer Aftersales Controller
Youll be the go-to for :
- Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies.
- Conducting dealer visits both locally and internationally to provide hands-on support and ensure operational excellence.
- Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery
Dealer Operations, Relationship Management & Performance
Dealer service performance and profitability
Dealer Performance Monitoring & Support
Requirements :
Qualifications & Experience :
Technical Skills :
People & Communication Skills :
Personal Attributes :
Key Responsibilities & Success Factors :
Special Requirements :
If your current experience and skillsets tick majority of the job specification boxes, then :
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Controller • Johannesburg, South Africa
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