Tasting Room Manager

Duties :

Manage all aspects of the Wine Studio

Ensure the Wine Studio staff are managed effectively, in line with company policies

Ensure all collateral in kept up to date

Drive sales and promotions

Run daily cash up reporting and monthly reporting

Manage group bookings and exclusive tastings

Manage the Wine Studios sales and operating budget

Ensure staff performance are on par with expected outcomes

Train and develop staff

Manage and oversee stock control

Monthly reporting to Finance

Respond to e-mail and perform other administrative duties

Customer complaint resolution

Ultimate responsibility for preparing orders for shipping and arranging collection with couriers

Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to

Deal with all maintenance issues

Adhere to Health and Safety Standards

Requirements : Grade 12

Bachelors degree or Diploma

Wine qualifications

Minimum of 3 years' experience in managing a Tasting Room / Wine Studio

Strong leadership skills and high attention to detail

Experience in a 5-star luxury hotel environment would be advantageous

Excellent timekeeping and good communication skills

Ability to work under pressure

Driver's license

High level of attention to detail