Overview
The Clinical Care Coordinator will collaborate with various stakeholders, including patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.
Key Responsibilities
- To optimise the patient experience by coordinating various care plans for several patients at once
- Reporting, analysis and feedback
- To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
- Personal effectiveness
Required Education
ESSENTIAL EDUCATION : Degree / Diploma leading to qualification as a Professional or General NurseDiploma / Degree in relevant healthcare fieldDESIRED EDUCATION : Post-graduate degree in clinical or healthcare management will be an advantageRequired Experience
ESSENTIAL MINIMUM EXPERIENCE : Qualified Paramedic / Emergency Care Practitioner / Professional Nurse with at least 3-years’ prior experience working with patients in either an administrative, clinical or care coordination roleDESIRED EXPERIENCE : Virtual care and / or home healthcare experience and chronic disease management would be an advantageRequired Job Skills And Knowledge
Organisational skillsAttention to DetailKnowledge of all relevant policies and proceduresWorking knowledge of the local and international healthcare marketComputer literacy (MS Office)Excellent communication, feedback, and follow-up skills (English written and verbal skills)Quality management principlesWell-developed customer service skillsVirtual Healthcare and TelemedicineMedical terminologyBusiness acumen and commercial insightAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants / employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile.
Job Type : Nursing
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