Assistant Room Service Manager

We are seeking a professional Assistant Hotel Room Service Manager to support the Room Service Manager in overseeing all aspects of in-room dining operations. This role ensures that guest orders are delivered promptly, accurately, and to the highest standard of quality, while maintaining operational efficiency and exceptional guest experiences.

Critical Criteria (Requirements)

• Minimum 35 years experience in hotel Room Service or Food & Beverage operations in a 4 / 5-star property
• Previous supervisory or assistant management experience in room service, F&B, or luxury hotel dining preferred
• Knowledge of hotel PMS (Opera or similar) and room service order management systems
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• Strong organizational, planning, and operational management abilities
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

🔹 Guest-Centric Leadership Ensures smooth, luxury-standard service across all in-room dining operations

🔹 Operational Precision Monitors workflows, resolves issues, and maintains service excellence

🔹 Team Management Supervises, motivates, and develops Room Service attendants and staff

🔹 Problem Solving & Decision Making Handles operational challenges and guest concerns effectively

🔹 Collaboration & Communication Coordinates with kitchen, housekeeping, and management teams for seamless service

Duties & Responsibilities

Important Application Notes

About The President Hotel

The President Hotel is on a journey to be considered a true luxury destination.

Our purpose : to create and inspire memorable experiences.

Our vision : to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opport unity.