Organisational Change Management (OCM) Lead

Overview

Organisational Change Management (OCM) Lead

Job Summary

We are seeking a highly experienced Organisational Change Management (OCM) Lead to drive the people side of change for complex, multinational ServiceNow implementations. This role combines strategic influence with practical delivery, ensuring adoption and cultural alignment for digital transformation initiatives across diverse geographies, including the Middle East, Africa, and global markets.

You will be accountable for embedding best-in-class OCM practices while working with challenging stakeholders in high-pressure environments. As a trusted adviser, you will bridge strategy and execution—shaping change strategies, building leadership alignment, and ensuring measurable adoption outcomes.

Key Responsibilities

Strategic Leadership

• Promote the business vision and link change adoption to measurable business outcomes.
• Employ and adapt structured methodologies (Prosci, ADKAR, Kotter, or equivalent) to fit diverse cultural and organisational contexts.
• Partner with HR and client leadership to align behaviours, competencies, and performance systems with transformation goals.
• Act as a change advocate by mobilising leaders and informal influencers to champion adoption.

Programme & Project Delivery

Communication & Engagement

Measurement & Continuous Improvement

Required Qualifications

Preferred Qualifications

Competencies

Why Join Us?

At Quintica, we foster innovation and growth. Join our team of experts to work on cutting-edge ServiceNow solutions, collaborate with industry leaders, and make an impact by transforming business processes with technology.

KPI

Description

Why It Matters

Stakeholder Engagement Score

Ratings / feedback from executives, sponsors, and business leaders on transparency, communication, and collaboration during the programme. Demonstrates the OCM Lead’s ability to build trust and manage difficult stakeholders.

Change Readiness Score

Pre- and post-change assessments of organisational preparedness for transformation. Measures how effectively the OCM Lead prepared the organisation for adoption.

Communication Effectiveness

Open / read rates, engagement with communications, and clarity feedback from end-users. Validates ability to communicate complex changes clearly across cultures.

Training Completion & Effectiveness

% of users completing required training, with post-training confidence levels captured via surveys. Shows the OCM Lead ensured capability-building and readiness.

Client Satisfaction (CSAT)

Client feedback scores (including NPS or equivalent) specifically rating OCM leadership, communication, and impact on project success. Ensures the OCM Lead delivers measurable value and maintains strong client relationships.

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