Key Account Manager – Merchant Onboarding (Sandton & Cape Town

Overview

At TD Markets Exchange, we are building the next generation of digital asset infrastructure—one that empowers merchants, institutions, and individual users to unlock the full potential of crypto. With a focus on trust, transparency, and seamless integration, we help merchants embrace the future of finance through our advanced exchange and payment platform.

We’re growing fast and looking for passionate people who thrive in fast-paced, innovative environments. If you're ready to help onboard the world’s leading merchants to the crypto economy, join us.

Role Overview

We are looking for an experienced and driven Key Account Specialist with a strong focus on merchant onboarding to join our team. In this role, you\'ll be responsible for managing the end-to-end onboarding process for merchants onto the TD Markets Exchange platform. Your goal will be to ensure a smooth, compliant, and high-conversion onboarding experience for key merchant accounts, while serving as a strategic advisor for crypto integration.

This is a client-facing role, ideal for someone who understands the unique needs of businesses entering the crypto space and knows how to build strong, trusted relationships.

Key Responsibilities

• Manage and streamline the onboarding process for new merchant accounts, from initial contact to full platform integration.
• Serve as the primary point of contact for key merchant partners during onboarding and beyond.
• Collaborate with compliance, product, and technical teams to ensure merchants meet regulatory and KYC requirements.
• Educate merchants on the benefits, processes, and tools available within the TD Markets Exchange ecosystem.
• Identify and resolve onboarding bottlenecks or friction points to ensure a fast and effective go-live process.
• Maintain detailed documentation of onboarding progress and merchant feedback.
• Provide ongoing support and guidance to ensure merchant success and long-term engagement.
• Track onboarding KPIs and prepare regular reports for leadership.

What We're Looking For

Preferred Qualifications

Seniority level

Employment type

Job function

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