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Service Admin Manager
Company People Motor Industry Recruitment SpecialistsJohannesburg, Gauteng, South Africa21 days ago
Job descriptionReports accurate daily, monthly, annually, daily recon, Weekly WIP (Every Friday) Weekly Cash outstanding, Weekly warranty / service claims Labour targets managed (Attached Organogram); Internal set per quarter; External set per quarter Sublet profit : Set per quarter; OEM and Internal Audit Compliance - 100% - Avoid paybacks Ensuring work is costed according to authorizations Building and maintaining relationships with OEM; tracking invoicing and monies outstanding from OEM Working closely with Financial Manager on payment allocations; ensuring OEM bulletins are up to date Training and setup of all new admin staff of all platforms CSI & SSI 90%, Cash outstanding, Age analysis; Warranty claims submission done within 24 hours and aligned to OEM standards All documents sent out by OEM to be signed and returned before deadline Data Management Quality - 100%; Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, etc. 100% compliance - AVOID paybacks Ensuring staff adhere to company policy and procedures; Departmental adherence to admin protocols with regards to Evolve and IAL
Overview
Service Admin Manager R22000 - R25000 / North
Responsibilities
- Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management
- Experience with corporate dealerships and volume brands
- Track record of reaching targets and making profits for the department
- Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers
- Build and maintain customer relationships
- Attending to service and warranty claims, attending to aftersales matters and general workshop administration
- Evolve and IAL. Ensure job cards opened according to OEM standards
Reporting & Metrics
Quality & Compliance
Policies & People
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Service Manager • Johannesburg, Gauteng, South Africa
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